Care Partner Success Specialist - Bilingual English/Spanish

Join Lingraphica — Improving Lives through Communication Lingraphica is a mission-driven organization dedicated to enhancing communication and quality of life for individuals with communication impairments. We seek passionate team members who thrive in a fast-paced environment and share our commitment to making a meaningful difference. About the Role: Care Partner Success Specialist (CPSS) The CPSS plays a vital role in Lingraphica’s Clinical Sales process by nurturing trusted relationships with care partners—such as family members, friends, or professional caregivers—who support individuals using our AAC devices. This role involves providing device training, guiding administrative steps, and ensuring care partners are informed, engaged, and supported throughout the trial and sales journey. If you're organized, adaptable, detail-oriented, and passionate about helping others, this is a perfect fit!

Key Responsibilities

• Advocacy & Point of Contact: Serve as the primary liaison for care partners throughout the sales process.
• Relationship Building: Foster trust through empathetic, personalized communication via phone, text, and email, from initial contact through sale completion.
• Active Listening & Needs Matching: Understand care partner needs and recommend suitable Lingraphica device features and services.
• Customized Training: Schedule and deliver tailored device training sessions aligned with the care partner’s and client’s needs and communication styles.
• Risk Identification & Strategy: Recognize potential deal risks and employ proven sales techniques to address concerns and maintain momentum.
• Ongoing Engagement: Keep care partners informed with proactive updates, check-ins, and educational content throughout the process.
• Administrative Support: Assist with paperwork, trial steps, medical and financial requirements, connecting care partners with the appropriate teams when needed.
• Documentation & Tracking: Maintain accurate records of all interactions in HubSpot, including trainings and updates.
• Metrics & Reporting: Track training volume, engagement, and outcomes to support team strategy and improvements.
• Product Knowledge: Stay current on device updates and enhancements to confidently educate caregivers.
• Cross-Functional Collaboration: Coordinate with Clinical Consultants and internal teams to resolve challenges and enhance the care partner experience.
• Process Adherence & Flexibility: Follow established protocols while adapting to workflow changes.
• Continuous Improvement: Participate in audits, trainings, and feedback initiatives to elevate team and customer experiences.
• Other duties as assigned

Qualifications & Skills

• Empathy & Customer Focus: Demonstrated ability to connect emotionally and provide exceptional service.
• Active Listening & Problem-Solving: Creative solutions mindset with solutions-oriented approach.
• Communication Skills: Excellent verbal and written skills, in both English and Spanish.
• Attention to Detail: Ensuring accuracy in documentation and task execution.
• Organization & Multitasking: Capable of managing multiple priorities efficiently.
• Technical Comfort: Capable of training users across a wide skill range on technology.
• Collaboration & Independence: Team-oriented yet self-driven to succeed independently.
• Adaptability & Growth Mindset: Willingness to learn, accept feedback, and grow professionally.
• Analytical & Metrics-Driven: Using data to inform strategies and measure success.

Preferred Education & Experience

• Bachelor’s degree or equivalent (preferred)
• Minimum of 2 years customer service experience
• Proficiency in English and Spanish (strong written and verbal skills)
• Experience in sales, engagement, or relationship management (preferred)
• Healthcare industry experience (preferred)
• Proficiency with HubSpot, Office 365, Zoom (preferred)

Additional Details & Benefits Work Environment & Schedule ️ The role is primarily remote, requiring a safe, productive workspace with reliable internet. The schedule is Monday to Friday, 40 hours/week, with flexibility to accommodate Pacific or Central Time Zones. Travel & Physical Demands ️ Travel to the Lingraphica headquarters and within the U.S. for meetings, conferences, or local customer visits (2–3 times annually) may be required. The position demands the ability to operate a computer and perform essential tasks satisfactorily; accommodations are available if needed. Compensation & Benefits The salary range is $59,400 – $64,000 annually, with a $3,000 bilingual differential. Compensation is determined based on experience, skills, and education. We promote transparency and fairness and offer comprehensive benefits, including:

• Paid Time Off (sick, personal, vacation)
• Paid Company Holidays
• 401(k) Retirement Plan & Contributions
• Medical, Dental, Vision benefits with FSA, HSA options
• Life Insurance & Voluntary benefits (short/long-term disability, critical illness, hospital indemnity, AD&D)
• Stipends for health, wellness, home office setup, and professional development
• Paid Family Leave & Annual Bonus
• Merit increases & Flex Fridays
• Discounts on travel, entertainment, insurance, and more

Learn More & Equal Opportunity Visit us at www.lingraphica.com for more information. We participate in E-Verify to confirm employment eligibility and promote inclusive hiring practices. Apply tot his job Apply To this Job