Scrum Master Patient Strategy /Patient Services
Role - Scrum Master Patient Strategy /Patient Services Location - San Francisco, CA (REMOTE) FTE Experience - 10+ Must Have Technical/Functional Skills
- 8+ years of experience as a Scrum Master or Agile Delivery Lead.
- Experience supporting or delivering initiatives in pharma commercial, patient
- engagement, patient services, or related healthcare programs.
- Strong understanding of patient services workflows (onboarding, benefits, adherence).
- Experience working in regulated pharma commercial environments.
- Excellent facilitation and stakeholder management skills.
Roles & Responsibilities
- Act as Scrum Master for one or more Agile teams delivering Patient Services /
- Patient Strategy solutions.
- Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
Support execution of initiatives related to:
- Patient onboarding and enrollment
- Benefits investigation and access services
- Patient adherence and persistence programs o Patient support services (PSP / HUB models)
- Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors).
- Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes.
- Track and report delivery metrics (velocity, sprint health, risks, depende ncies).
- Ensure Agile delivery aligns with pharma compliance, including GDPR/HIPAA, consent management, and MLR processes.
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