Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further! arenaflex is revolutionizing global transportation by harnessing cutting-edge technology to create a more sustainable and efficient future for transportation worldwide. We're seeking enthusiastic and customer-focused Customer Support Agents fluent in English to join our dynamic team.
About arenaflex
arenaflex is a pioneering company that's transforming the way people move around the world. By leveraging innovative technology, we're not only making daily commutes more efficient but also reducing humanity's environmental footprint. Our mission is to create a more sustainable and connected future for transportation, and we're committed to making a lasting impact.
Join our team and experience the dynamics of the mobility industry first-hand
As a Customer Support Agent at arenaflex, you'll have the opportunity to learn about the operations, technology management, and on-demand mobility processes that drive our business. You'll be an integral part of our team, providing on-demand support to customers in the USA and contributing to our company's and team's goals.
Key Responsibilities:
* Provide first-line support through phone, email, and digital channels as needed, ensuring that customer queries are handled quickly and effectively.
- Aim for 'first contact resolution' to minimize the need for escalation and maintain high levels of customer satisfaction.
- Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
- Foster positive interactions in all communications, making sure customers feel understood and supported.
- Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
- Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
- Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
- Offer feedback and insights on areas that may lead to a poor customer experience.
- Embody the values of arenaflex, ensuring that they are reflected in your daily work.
What skills & experience you'll bring to us:
* Fluent English: You have a high and fluent English (C2 level), both written and spoken.
- Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.
- Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
- Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
- Eligibility: Be eligible to work in Spain.
What we offer:
* Starting date: 10th of February, 2025.
- Contract: Temporary (6 months).
- Salary: 9.743 gross per year
- Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
- 24 holiday days per year on a full-time basis.
- Work Model: Hybrid working model.
- Location: Barcelona, Spain.
Additional Benefits:
* Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
About our culture:
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring that everyone feels included from the very start of their journey within arenaflex. We're looking for talented individuals who share our values and are passionate about delivering exceptional customer experiences. If you're ready to join a dynamic team and make a meaningful impact in the transportation industry, apply now! Apply Job! Apply for this job