Experienced Member Services Representative – Payments and Digital Strategy Team

Join arenaflex, a world-renowned airline, and embark on an exciting journey as a Member Services Representative on our Payments and Digital Strategy team. As a key member of our team, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and upholding the highest standards of compliance and security.

Why you'll love this role

As a Member Services Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth. You will have the opportunity to work with a wide range of stakeholders, including customers, colleagues, and external partners, to resolve complex issues and provide personalized support. Our team is passionate about innovation, collaboration, and continuous learning, and we are committed to creating a work environment that is inclusive, diverse, and supportive.

Key responsibilities

As a Member Services Representative, your primary responsibilities will include:

• Completing data access and balancing tasks to ensure accurate and timely financial reporting
• Coordinating return items with customers, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases/assignments to resolve complex issues and provide personalized support
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Processing mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from customers for the timely and accurate processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying customers for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

All you'll need for success

To succeed in this role, you will need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Minimum 1-2 years of customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Ability to maintain a high level of accuracy and attention to detail
• Ability to adapt to changing priorities and deadlines
• Ability to maintain a positive and professional attitude in a dynamic work environment

What you'll get

As a Member Services Representative at arenaflex, you will enjoy a range of benefits and perks, including:

• Competitive hourly rate of $22-35/hour
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive health, dental, and vision benefits
• 401(k) program with company matching
• Employee Assistance Program
• Discounts on hotels, cars, cruises, and other travel-related expenses
• Access to a range of wellness programs and resources
• Opportunities to participate in employee business resource groups and community outreach initiatives

Join our team

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity. As a Member Services Representative on our Payments and Digital Strategy team, you will have the chance to make a real difference in the lives of our customers and contribute to the success of arenaflex.

How to apply

To apply for this role, please visit our website and submit your application through our online portal. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive, and we strive to provide equal opportunities for all employees, regardless of their background, culture, or identity.

Work Environment

Our work environment is fast-paced and dynamic, with a focus on innovation, collaboration, and continuous learning. We are committed to providing a safe and secure work environment for all employees, and we strive to maintain a positive and professional attitude in all aspects of our work.

Compensation and Benefits

arenaflex offers a competitive hourly rate of $22-35/hour, as well as a range of benefits and perks, including comprehensive health, dental, and vision benefits, a 401(k) program with company matching, and access to a range of wellness programs and resources.

Career Growth Opportunities

We are committed to providing opportunities for career growth and professional development, and we strive to create a work environment that is inclusive, diverse, and supportive. Our team is passionate about innovation, collaboration, and continuous learning, and we are committed to helping our employees achieve their full potential.

Work-Life Balance

We understand the importance of work-life balance, and we strive to provide a work environment that is flexible and accommodating. Our team is committed to supporting our employees in achieving a healthy balance between their work and personal lives.

Inclusion and Diversity

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We strive to provide equal opportunities for all employees, regardless of their background, culture, or identity, and we are committed to fostering a culture of respect, empathy, and understanding.

Employee Recognition and Rewards

We recognize and reward outstanding performance, and we strive to create a work environment that is positive, supportive, and inclusive. Our team is passionate about innovation, collaboration, and continuous learning, and we are committed to helping our employees achieve their full potential.

Employee Benefits

arenaflex offers a range of benefits and perks, including comprehensive health, dental, and vision benefits, a 401(k) program with company matching, and access to a range of wellness programs and resources. We are committed to providing a work environment that is supportive, inclusive, and rewarding.

Employee Assistance Program

We offer an Employee Assistance Program (EAP) that provides confidential counseling and support services to our employees. Our EAP is designed to help our employees manage stress, anxiety, and other work-related issues, and we strive to create a work environment that is supportive and inclusive.

Discounts and Perks

arenaflex offers a range of discounts and perks, including discounts on hotels, cars, cruises, and other travel-related expenses. We are committed to providing a work environment that is flexible and accommodating, and we strive to create a culture of recognition and reward.

Wellness Programs

We offer a range of wellness programs and resources, including fitness classes, nutrition counseling, and stress management workshops. Our wellness programs are designed to help our employees maintain a healthy balance between their work and personal lives, and we strive to create a work environment that is supportive and inclusive.

Employee Business Resource Groups

arenaflex has a range of Employee Business Resource Groups (EBRGs) that are designed to connect our employees to our customers, suppliers, communities, and shareholders. Our EBRGs are passionate about innovation, collaboration, and continuous learning, and we strive to create a work environment that is inclusive, diverse, and supportive.

Community Outreach

We are committed to giving back to our communities, and we strive to create a work environment that is supportive and inclusive. Our team is passionate about innovation, collaboration, and continuous learning, and we are committed to helping our employees achieve their full potential.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity. As a Member Services Representative on our Payments and Digital Strategy team, you will have the chance to make a real difference in the lives of our customers and contribute to the success of arenaflex. Apply for this job