Experienced Customer Service & Sales Representative – Driving Customer Satisfaction and Revenue Growth at arenaflex

At arenaflex, we're a family-owned, third-generation industrial supply company founded in 1976, dedicated to delivering exceptional customer experiences and top-notch products to our clients. We're seeking an exceptional Customer Service & Sales Representative to join our team and contribute to our mission of providing unparalleled service and support to our customers.

About arenaflex

arenaflex is a leading industrial supply company that has been serving the needs of businesses and individuals for over four decades. Our commitment to customer satisfaction, quality products, and innovative solutions has earned us a reputation as a trusted partner in the industry. We're proud of our family-owned heritage and our dedication to building long-lasting relationships with our customers.

Job Description

As an Experienced Customer Service & Sales Representative at arenaflex, you'll play a critical role in ensuring customer satisfaction and driving revenue growth. You'll be responsible for managing high-volume calls and emails, providing exceptional customer service, and selling arenaflex products to our valued customers. Your exceptional communication skills, attention to detail, and proactive work ethic will enable you to excel in this role and make a significant impact on our business.

Key Responsibilities:

* Manage and assign emails to ensure timely and efficient response to customer inquiries

• Process invoices from suppliers and deliver customer invoices in a timely manner
• Receive payments from customers and run credit card transactions with accuracy and attention to detail
• Enter tracking numbers into arenaflex's ERP and eCommerce websites to ensure seamless order management
• Manage high-volume phone calls from customers and vendors, providing exceptional customer service and resolving issues promptly
• Provide verbal and email quotes to customers, communicating arenaflex's product offerings and pricing clearly and concisely
• Communicate with vendors to confirm price and availability, ensuring timely and accurate order fulfillment
• Process orders with vendors and confirm order acknowledgments to ensure seamless order management
• Keep track of backorders and follow up with vendors and customers with ship dates to ensure timely delivery
• Prepare and reconcile monthly payments to vendors, ensuring accurate and timely financial management
• Keep track of past-due invoices and follow up with customers to ensure timely payment

Essential Qualifications:

* 3+ years of experience in e-commerce, customer support, and sales

• Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors
• Highly detail-oriented and organized, with the ability to manage multiple tasks and priorities
• Proactive work ethic and communication skills, with the ability to work independently and as part of a team
• Friendly and patient demeanor in a fast-paced environment, with the ability to handle high-volume calls and emails
• Proficient in Microsoft Office, with experience using eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a plus
• Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines

Preferred Qualifications:

* Experience working in a similar role at an industrial supply company or e-commerce organization

• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment
• Experience with ERP and eCommerce software, including order management and inventory tracking
• Certification in customer service or sales, such as Certified Customer Service Representative (CCSR) or Certified Sales Professional (CSP)

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and vendors

• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues and improve processes
• High-level organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment
• Friendly and patient demeanor, with the ability to handle high-volume calls and emails
• Proficient in Microsoft Office, with experience using eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a plus
• Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career

• We offer a comprehensive benefits package, including health insurance, 401(k) matching, paid time off, parental leave, and work-from-home options
• Our team is passionate about innovation and continuous improvement, and we encourage collaboration and knowledge-sharing across departments
• We're committed to creating a positive and inclusive work environment, where everyone feels valued and supported

Work Environment and Company Culture:

* arenaflex is a family-owned company with a strong commitment to customer satisfaction and quality products

• We're a fast-paced and dynamic organization, with a focus on innovation and continuous improvement
• Our team is passionate about building strong relationships with customers and vendors, and we're committed to providing exceptional customer service and support
• We're proud of our family-owned heritage and our dedication to building long-lasting relationships with our customers

Compensation and Benefits:

* Competitive salary range of $22-$24 per hour

• Comprehensive benefits package, including health insurance, 401(k) matching, paid time off, parental leave, and work-from-home options
• Ongoing training and development opportunities to help you grow and succeed in your career
• Annual raises and bonuses, based on performance and contributions to the company

How to Apply:

If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job