Experienced Bilingual Customer Service Representative – Inbound Call Center – Remote Work Opportunity

Join arenaflex, a leading technology producer in the human services field, as we continue to innovate and deliver state-of-the-art solutions for complex human service operations. At arenaflex, we pride ourselves on being a family-owned and operated business with a strong emphasis on teamwork, dedication, empowerment, and work-life balance. Our culture is built on the foundation of supporting and developing our employees, who are the backbone of our success. As a multi-state operation with over 650 employees throughout the United States, we are committed to providing an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits.

About the Role

We are seeking an experienced Bilingual Customer Service Representative to join our Inbound Call Center team, working from the comfort of your own home. As a key member of our team, you will be responsible for receiving calls from child support client stakeholders, categorizing calls, recording abusive and/or extraordinary calls, and performing other duties as assigned. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Receive calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations

• Categorize all calls received in one of the categories provided
• Record any abusive and/or extraordinary calls
• Perform other duties as assigned
• Maintain a general understanding of policies and procedures
• Possess strong oral and written communication skills
• Knowledgeable in modern office practices, procedures, and equipment
• Exhibit excellent interpersonal skills using tact, patience, and courtesy

Essential Qualifications

* High School Diploma or equivalent required

• At least one year prior experience in an area of service delivery, customer service, call center technology, or related field
• Equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Proficient in data entry skills, including keyboard, mouse, and 10-key pad
• Ability to type a minimum of 35 WPM (a typing test will be administered during the interview process)
• Basic knowledge of Microsoft Office
• Fluent in English and Spanish (required)

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of child support policies and procedures
• Familiarity with data entry software and systems
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Requirements for Remote Work

* Quiet and distraction-free place in your home to work at a desk/table

• Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber)
• Smartphone with Android OS or iPhone for user authentication

Training and Support

* Self-directed training, allowing you to read materials and complete training modules at your own pace

• Periodic meetings with your Supervisor to discuss progress, address questions, and receive guidance

Compensation and Benefits

* Competitive hourly rate of $14.50

• Full-time day shifts only (between 10am CST and 10pm CST), including at least 1 weekend day
• Medical, Dental, Vision benefits after 30 days of enrollment for all Full-time employees
• 401(k) plan
• Paid Time Off (PTO) accrual on your first day
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, fun, and supportive virtual work environment
• Coworkers who feel like family; we celebrate you!

Perks of Working at arenaflex

* Work from home in a comfortable and distraction-free environment

• 3-week virtual paid training
• Set schedule
• Wear your PJs, fuzzy socks, slippers, or flip flops to work
• Exciting, fun, and supportive virtual work environment
• Coworkers who feel like family; we celebrate you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to creating a diverse and inclusive work environment that values and respects all employees.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Now! Apply for this job