Experienced LiveChat Agent - Marketing
Join arenaflex, a leading innovator in the modular construction industry, as a LiveChat Agent - Marketing. This is an exciting opportunity to be part of a dynamic team that is shaping the future of commercial modular construction. As a LiveChat Agent, you will be the first point of contact for potential customers, engaging with website visitors through real-time live chat to validate and prequalify leads. Your role will play a crucial part in the marketing team's success, directly impacting the business by providing exceptional customer service and ensuring a seamless customer journey.
About arenaflex
arenaflex is a forward-thinking company that is revolutionizing the commercial modular construction industry. With a strong focus on innovation, quality, and customer satisfaction, we are committed to delivering exceptional results for our clients. Our team is passionate about what we do, and we are always looking for talented individuals who share our vision and values.
Responsibilities
As a LiveChat Agent - Marketing, you will be responsible for:
- Engaging with website visitors through real-time live chat to validate and prequalify leads
- Entering marketing qualified leads into Salesforce
- Transitioning qualified leads to Sales Managers as Salesforce Opportunities
- Becoming an expert in the live chat platform
- Developing a deep understanding of arenaflex's products and services
- Staying informed on arenaflex's product features, promotions, and FAQs
- Creating canned responses and enhancing the tagging system in the live chat platform
- Enhancing training and best practices documentation
- Developing and communicating ideas for improvement in the customer journey
- Monitoring KPIs: response time, customer satisfaction, volume/schedule, etc.
- Collaborating with the sales team and key marketing team members, related to leads and live chat
- Performing other assigned tasks
Requirements
To be successful in this role, you will need:
- Commercial modular construction industry experience (preferred)
- Live chat, B2B Telemarketing, or sales experience (preferred)
- Salesforce experience (preferred)
- Excellent verbal and written communication skills
- Keen ability to multitask and prioritize
- Organized with attention to detail
- Customer service oriented
- Empathy and patience in dealing with various customer inquiries
- Self-motivated and self-starter with strong work ethic and integrity
- Tactful and inquisitive
- Proficient in MS Office
- Minimum accurate typing speed of 50 wpm
- Must comply with all company employment policies
Nice-to-haves
* Experience in the commercial construction industry
- Experience with live chat platforms
- Familiarity with digital marketing strategies
Benefits
As a LiveChat Agent - Marketing at arenaflex, you will enjoy:
- Health insurance
- 401(k)
- Tuition reimbursement
- Work from home
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about what we do, and we are committed to creating a positive and inclusive work environment. We believe in empowering our employees to grow and develop their skills, and we offer opportunities for career growth and learning.
Compensation and Perks
arenaflex offers competitive compensation and benefits, including:
- Salary: $ [insert salary]
- Bonus structure: [insert bonus structure]
- Benefits: [insert benefits]
- Perks: [insert perks]
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Why arenaflex?
arenaflex is a company that is shaping the future of commercial modular construction. We are a team of innovators, thinkers, and doers who are passionate about what we do. We believe in empowering our employees to grow and develop their skills, and we offer opportunities for career growth and learning. Join us and be part of a dynamic team that is making a difference in the industry.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We are committed to diversity and inclusion, and we welcome applications from qualified individuals from diverse backgrounds. We are proud to be an inclusive and supportive workplace, and we believe in creating a positive and inclusive work environment for all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! [insert contact information]
Apply Now
If you are ready to take the next step in your career and join a dynamic team that is shaping the future of commercial modular construction, please submit your application today. We look forward to hearing from you! Apply for this job