Experienced Sales and Customer Support Representative for Handyman Service at arenaflex

Join the arenaflex team as a Sales and Customer Support Representative for our fast-growing handyman service franchise. As a key member of our in-house sales team, you will play a vital role in connecting customers with vetted local professionals for home maintenance services. With a focus on exceptional customer service, you will be responsible for managing incoming calls, scheduling appointments, and ensuring timely and successful job completion.

About arenaflex

arenaflex is a dynamic and innovative company that specializes in connecting customers with local professionals for home maintenance services. Our concierge service simplifies home maintenance for homeowners, providing a convenient and hassle-free experience. As a franchise support system, we offer an in-house sales team to assist franchisees with local sales and operations. Our mission is to provide exceptional customer service, build strong relationships with our customers and franchisees, and continuously improve our services to meet the evolving needs of our community.

Job Summary

We are seeking multiple Sales and Customer Support Representatives to join our in-house sales team to support our handyman business within the arenaflex franchise system. This role is available in both full-time and part-time capacities, and we are hiring team members to cover different time zones to ensure consistent customer support across all locations. As a Sales and Customer Support Representative, you will be responsible for managing incoming calls, scheduling appointments, and ensuring timely and successful job completion.

Key Responsibilities

* Answer all incoming calls promptly to ensure leads are captured and inquiries are handled professionally.

• Follow up with leads quickly to convert inquiries into appointments or free quotes.
• Schedule handyman service appointments and provide accurate details to customers and technicians.
• Collect payments from customers after services are successfully completed.
• Track leads, appointments, and payments in the CRM system (Go High Level).
• Maintain strong communication with the handyman team to ensure timely and successful job completion.
• Provide regular updates to the franchise owner on lead conversion metrics and performance.

Essential Qualifications

* Strong customer service and communication skills.

• Experience in sales, lead follow-up, or appointment scheduling is a plus.
• Highly organized with attention to detail.
• Comfortable using CRM systems (experience with Go High Level is a bonus).
• Ability to multitask and prioritize effectively while remaining calm under pressure.
• Self-motivated and results-driven with a focus on customer satisfaction.

Preferred Qualifications

* Bachelor's degree in a related field (e.g., business, marketing, communications).

• 2+ years of experience in sales and customer support.
• Experience working in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM systems (Go High Level).
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize effectively.
• Self-motivated and results-driven with a focus on customer satisfaction.

Career Growth Opportunities and Learning Benefits

As a Sales and Customer Support Representative at arenaflex, you will have opportunities to:

• Develop your customer service and communication skills.
• Gain experience in sales and lead follow-up.
• Learn about CRM systems and how to effectively use them.
• Work in a fast-paced environment with multiple priorities.
• Collaborate with a dynamic and innovative team.
• Participate in ongoing training and support to ensure success in the role.

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is dynamic and innovative, and we encourage collaboration and open communication. We offer a supportive and inclusive work environment that fosters growth and development.

Compensation, Perks, and Benefits

* Competitive hourly rate: $16.00 - $22.00 per hour.

• Flexible schedules to accommodate different time zones.
• Training and ongoing support to ensure success in the role.
• Opportunities for career growth and advancement.
• Collaborative and supportive work environment.

How to Apply

If you are a motivated and results-driven individual with a passion for customer service, we want to hear from you! Please submit your resume and a brief cover letter to [email protected]. Indicate whether you are applying for a full-time or part-time position and specify your preferred time zone.

Job Types

* Full-time

• Part-time

Expected Hours

* 20 - 40 hours per week

Shift

* 4 hour shift

• 8 hour shift

Education

* Bachelor's degree in a related field (e.g., business, marketing, communications).

Experience

* Sales and Customer Support Representative: 2+ years (Preferred)

Work Location

* Remote Apply Now! Apply for this job