Experienced Customer Success Associate – Student Loan Borrower Support (FT Contractor, Remote)
Join arenaflex, a Certified B Corporation, in its mission to revolutionize the student loan industry and empower borrowers to achieve financial freedom. At arenaflex, we're on a mission to help the 45 million Americans burdened by student debt save money through smart, algorithm-based recommendations. Our innovative technology and policy expertise serve student loan borrowers across the country, tackling one of the greatest challenges of our generation. As a member of our Borrower Success Team, you'll play a critical role in helping borrowers navigate our tools and enroll in federal forgiveness and repayment programs.
About arenaflex
arenaflex is a Certified B Corporation, committed to helping all borrowers improve their financial health through better repayment strategies. We've recently raised our Series A and are backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures. Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to drive meaningful change in the student loan industry.
Your Role
As a Customer Success Associate, you'll work directly with student loan borrowers to help them navigate arenaflex's tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users. This role is a remote, full-time, contractor position for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs.
Key Responsibilities
* Understand arenaflex's product offerings and how they address borrowers' needs
- Engage with borrowers via email and live chat, providing empathetic and clear communication
- Review and submit applications for federal loan programs, ensuring accuracy and efficiency
- Proactively suggest and implement ideas and automations that can help scale the team, driving process improvements and innovation
- Bring user feedback to life with the product, design, and engineering teams to create new features and offerings
- Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission
Reporting Structure
This position will report to the Head of Borrower Success, who will provide guidance, support, and feedback to ensure your success in this role.
Recommended Experience
We're seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We're excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.
Essential Qualities
During the interview process, we'll be evaluating these key qualities in your experience and potential:
- Detail Oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
- Fast Learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
- Clear Communicator: You can field questions from borrowers with empathy, tact, and clarity
- Excellent Teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
Values
We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Read more about what these mean to us at [www.arenaflex.org/careers](http://www.arenaflex.org/careers).
What We Offer
* Competitive compensation and benefits package
- Opportunity to work with a talented team of professionals passionate about making a difference
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible remote work arrangement
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about helping borrowers achieve financial freedom and are looking for a challenging and rewarding role, we encourage you to apply. Join us at arenaflex and be part of a team that's making a real difference in the lives of millions of Americans. Apply Now! Apply for this job