Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will work in our inbound call center in overnight shifts, making a meaningful connection with patients and ensuring timely delivery of their medications.

About arenaflex

arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we are passionate about making a difference in the lives of our patients.

Job Summary

We are seeking an experienced Customer Service Representative to join our team in Mount Prospect, IL. As a Customer Service Representative, you will be responsible for handling inbound calls from patients, resolving their questions and concerns, and ensuring timely delivery of their medications. This is a unique opportunity to make a meaningful impact in the lives of our patients and to grow your career in a dynamic and supportive environment.

Key Responsibilities

* Handle inbound calls from patients, resolving their questions and concerns in a timely and professional manner

• Provide excellent customer service, ensuring that patients feel heard and understood
• Work collaboratively with our pharmacy team to ensure timely delivery of medications
• Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfaction
• Participate in ongoing training and development to improve skills and knowledge
• Work in a fast-paced, metric-driven environment, with a focus on delivering exceptional results

Training Schedule

* Training will take place Monday through Friday, 9:00am EST to 5:00pm EST

• Schedule availability will be Monday through Sunday, 9:00pm EST to 9:00am EST, with an 8-hour shift assigned to you 5 days a week within this time frame

Pay Range

* The typical pay range for this role is $17.02 to $27.16 per hour

• Please note that this range represents the pay range for all positions in the job grade within which this position falls, and the actual salary offer will take into account a wide range of factors, including location

Required Qualifications

* 1+ year of customer service experience

• 6+ months of high call center experience, working in Windows, Microsoft, or another application
• Must live within 75 miles of Mount Prospect, IL
• Verifiable High School Diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, and prescriptions

COVID-19 Vaccination Requirement

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated

• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment

Benefits and Perks

* Competitive pay and benefits package

• Ongoing training and development opportunities
• Career growth opportunities within arenaflex or other roles within CVS Health
• Flexible scheduling and work-life balance
• Access to a dynamic and supportive team environment

How to Apply

If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

About arenaflex

arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Expected Salary

* Location: Mount Prospect, IL

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