Key Account Manager
About the Client Our client is a rapidly growing fintech company specialising in crypto payment infrastructure. They provide businesses with a full-stack solution to accept, store, send, and exchange digital assets across 50+ cryptocurrencies. Role Overview As a Key Account Manager, take ownership of a portfolio of high-value clients within high-risk industries, ensuring seamless post-sale operations and long-term partnership growth. This role is critical in driving client performance, optimising revenue, and delivering a high-quality customer experience, while collaborating cross-functionally to support scalable and efficient payment solutions.
Key Responsibilities
Serve as the main point of contact for key clients, building strong and trusted relationships Manage the full post-sale lifecycle: onboarding, contracts, integrations, and ongoing support Monitor client performance metrics (e.g., conversion rates, transaction volumes) and provide actionable insights Proactively identify growth opportunities and implement account development strategies Resolve operational and technical issues efficiently, ensuring high client satisfaction Collaborate cross-functionally (product, tech, compliance) to deliver tailored solutions Maintain accurate records and reporting through CRM systems Requirements 2+ years of experience in the payments, fintech, or crypto industry Proven track record in account management, client success, or partner management Overall understanding of crypto payments, wallets, or related financial infrastructure Experience working with high-risk industries is a strong advantage Strong analytical skills and ability to interpret performance data Hands-on experience with CRM tools Fluent English and Russian (written and spoken) Key Soft Skills Proactive mindset with strong ownership Excellent communication and stakeholder management skills Problem-solving attitude with a focus on solutions, not blockers Attention to detail combined with the ability to manage multiple accounts Commercial thinking and a client-centric approach
What We Offer
Fair and transparent KPI system, with clear goals and performance-based bonuses for achievement Competitive salary aligned with your experience and impact Opportunity to work in a high-growth crypto fintech environment Collaborative, transparent, and international team culture A role with real influence on client success and company revenue Recognition of achievements and personal milestones Comprehensive social benefits Apply in 2 min and become a key player in shaping the future of digital payments. Apply To This Job