Membership Development Officer

Description: NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Be part of Lafayette Federal Credit Union, recognized by USA Today as a Top Workplace for three consecutive years (2024–2026) We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success. We are currently seeking a highly motivated Membership Development Officer to support our Business Development team!

• Do you have what it takes to help an organization grow by bringing in new members, retaining old members, and exploring new markets?
• Are your main qualities your excellent communication skills, interpersonal skills, outstanding negotiation and persuasion skills?

If so, then Lafayette Federal Credit Union is the place for you!

About Us

Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also received national recognition by S&P Global’ s Top Performing Credit Union’s! Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

Responsibilities

We are currently seeking a Membership Development Officer candidate to join our winning team. Summarily, the MDO will be responsible for providing support to the entire Business Development Team (BD) and Branches, including but not limited to:

• Prospecting new business accounts
• Identifying specific needs of members and aligning solutions with LFCU’s offerings
• Acquiring new forms of eligibility by bringing in new Select Employee Groups (SEGS)
• Promoting and selling LFCU’s loan, deposit and savings products
• Assisting in the BD's efforts to increase product utilization of new and existing members
• Working with assigned branches to meet sales targets by promoting cross-sell of existing products and prospecting for new opportunities around branch locations
• Actively participate and be the face of the credit union for all business development events, such as community events, networking events, and other credit union sponsored events

Requirements

More specifically, the Membership Development Officer will:

• Organize and conduct membership retention programs among existing SEGs, community charters, and existing membership. Maintain continual contact and build strong relationships with SEG representatives and community charter groups through periodic contact channels (phone calls, letters/e-mail and personal visits). Ensure SEG representatives are supplied with credit union brochures, forms, and other related materials.
• Actively prospect for new business accounts and services, including business checking, remote deposit, ACH services, payroll services, business lines of credit and loans, and other business products offered by the credit union.
• Develop, monitor, and adapt new techniques to achieve membership growth, product penetration, and profitability goals in accordance with the credit union’s business plan and strategic initiatives.
• Remain abreast of banking industry member service best practices for developing SEGs.
• Develop promotional strategies to increase utilization of credit union products and services among existing members; work with the Marketing Department to develop promotional materials for distribution to members and employee groups.

Top Benefits Or Perks Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We Provide Employees With a Generous Benefits Package Including

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program and more!

Pay: $58,740 - $60,000 annually depending on experience and qualifications. Location: This position will report to our headquarters. We are located in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment. The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

• Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer
• EOE/AA/DISABILITY/VETERAN

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