Strategic Account Manager – Legal Solutions Sales

Job Description:

• Cultivate and maintain strong, executive-level relationships with key stakeholders and decision-makers within a portfolio of strategic accounts.
• Act as a central point of contact, ensuring seamless communication and collaboration between the customer and our internal teams (e.g., sales, marketing, product, and support).
• Proactively identify and address customer needs, challenges, and opportunities to solidify the partnership and become a trusted advisor by meeting with A-list customers a minimum of quarterly.
• Develop and implement strategic account plans with clear short-term objectives and long-term goals.
• Conduct in-depth analysis of customer needs, industry trends, and the competitive landscape to identify opportunities for upselling and cross-selling.
• Lead the creation, execution, and presentation of proposals, business reviews, and innovative solutions that demonstrate the value of our products and services.
• Drive revenue growth and profitability within assigned accounts by identifying and closing add-on business opportunities.
• Monitor, analyze, and document key account health metrics (e.g., revenue, customer satisfaction, retention) and provide regular reports to both internal stakeholders and customers.
• Forecast account and expected renewal performance, and work to exceed sales and retention targets and goals.
• Provide feedback to product and marketing teams to help shape future offerings based on customer needs and market insights.

Requirements:

• A minimum of 8 years of ENTERPRISE sales and/or account management experience
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
• Capable of working independently with minimal supervision and in a team environment
• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• Proficiency in Salesforce and all MS Office & Google Office applications
• Ability to travel to key customer & company events

Benefits:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

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