[Hiring] Business Analyst @Loyalty Juggernaut, Inc

Role Description Join our dynamic Customer Success team as a Business Analyst, where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands! As a Business Analyst in the Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers. Your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

Qualifications

• A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.
• Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation.
• Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
• Exceptional interpersonal skills and a problem-solving mindset.
• Proven ability to manage complex priorities and projects under pressure.
• Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
• A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.

Requirements

• Certification in business analysis.
• Experience with scaled agile methodologies.
• Familiarity with various delivery methodologies.
• Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
• Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.

Benefits

• A collaborative and empowering work culture that fosters continuous learning and growth.
• Opportunities to make a tangible impact on our clients' businesses.
• A chance to collaborate with a talented team of passionate individuals.
• The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.

Location United States (Remote) Department Customer Success Employment Type Full-Time Minimum Experience Mid-level Apply tot his job Apply To this Job