Senior Account Manager

Senior Account Manager Department: Account Management Employment Type: Full Time Location: Poland Reporting To: Veronica Rodriguez Description We’re looking for a dynamic, detail-oriented Senior Account Manager to lead multi-market, multi-channel digital projects for a global client. Sitting at the intersection of strategy, operations, and execution, you’ll coordinate seamlessly between global HQ, local markets, and internal agency teams to ensure smooth delivery of complex initiatives. You’ll manage day-to-day client relationships, oversee project timelines and budgets, and maintain high quality standards throughout. Acting as the central link between stakeholders, you’ll translate strategic priorities into clear, actionable execution—bringing structure, clarity, and operational excellence to every stage of the delivery process. This role is ideal for someone who thrives in a fast-paced international environment and enjoys problem-solving and driving results This position is open to applicants based in Spain, Poland, Italy, France, and other European market.

Key Responsibilities

Manage end-to-end delivery of digital and cross-channel projects, coordinating timelines, tasks, and workflows across internal teams (Analytics, CRO, SEO, etc.) Ensure project requirements, dependencies, and stakeholder expectations are clearly defined and met Maintain high quality standards and proactively escalate risks or issues Facilitate collaboration between global HQ, regional, and local market stakeholders, ensuring alignment and clear communication Adapt project workflows and deliverables to local market realities Support multi-market rollouts, translating global initiatives into effective local execution Organise and lead internal and external meetings with clear agendas, follow-ups, and reporting Provide structured documentation, handovers, and updates to all stakeholders Contribute to performance tracking, reporting, and wrap-up presentations in collaboration with strategy and analytics teams Maintain streamlined processes and operational clarity across multiple workstreams Skills, Knowledge and Expertise 4–6 years’ experience in client service or project/account management, ideally within a digital or integrated marketing agency Strong organisational and time-management skills; ability to manage multiple workstreams in a fast-paced environment Excellent interpersonal and stakeholder management skills, including experience engaging with senior clients Experience working in multi-market or matrixed environments Proactive, solutions-oriented mindset with strong attention to detail Fluent in English (written and spoken); additional languages are an advantage Familiarity with CRM, E-commerce, Loyalty, SEO, or other digital marketing domains is a plus Equal Opportunities adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know. Apply To This Job