Experienced Customer Support Associate – Veterinary Supply Platform

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, and delivering care to millions of animals every year across all 50 states, we're a growing team on a mission to modernize the $50B+ animal health industry. Our platform helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. As a customer support associate at arenaflex, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.

About the Role

We're seeking an exceptionally talented and passionate individual to join our growing team as a customer support associate. As a key member of our support team, you'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. You'll work collaboratively with your team to provide our users with an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role requires a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals.

Responsibilities

As a customer support associate at arenaflex, you'll be responsible for:

• Supporting existing users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner
• Handling various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Working with vendor and industry partners to streamline communication and alerts between systems
• Helping to continuously develop and expand processes in order to streamline support workflows

Requirements

To be successful in this role, you'll need:

• 1 year of relevant, customer-facing work experience
• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Benefits

As a full-time customer support associate at arenaflex, you'll enjoy:

• 100% remote work within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Work Environment and Culture

At arenaflex, we're committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation. Our company culture is built on collaboration, innovation, and a passion for making a difference in the lives of animals and their owners.

Why Join arenaflex?

At arenaflex, we're not just building a platform – we're building a community. We're passionate about helping veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. If you're a customer-focused individual who is passionate about making a difference in the lives of animals and their owners, we want to hear from you.

How to Apply

If you're excited about the opportunity to join our growing team as a customer support associate, please submit your application through our official careers page. We can't wait to hear from you!

Important Note

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Now! Apply for this job