Experienced Full Stack Customer Service Representative – Compensation and Injury Review

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're now seeking an experienced and skilled Full Stack Customer Service Representative to join our team and help us achieve our mission. About arenaflex arenaflex is a leading organization in the industry, founded in 2015 with a commitment to providing exceptional customer service and support to our clients. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our ranks. If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you. Key Responsibilities As a Full Stack Customer Service Representative at arenaflex, you will be responsible for: * Connecting with clients through an automated dialer to discuss potential compensation opportunities * Handling a high volume of calls, with an average of 40-50 calls per day, and identifying potential clients who meet our criteria * Multitasking and utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts to ensure accurate and efficient communication * Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals * Participating in training and other learning opportunities to expand knowledge of the position and stay up-to-date on industry developments * Adhering to all company policies and procedures, and assisting with other projects as needed * Self-troubleshooting and problem-solving basic IT issues to ensure seamless communication with clients Ideal Candidate We're looking for a motivated and results-driven individual with: * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Strong problem-solving and conflict resolution skills * A competitive spirit – we work as a team, but pay for performance! * A willingness to work 40+ hours per week Requirements To be successful in this role, you will need: * To reside in the State of Florida or New Jersey * A quiet, distraction-free workspace * A reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU * High-speed internet (50Mbps with 100MBps upload minimum – standard internet) * A reliable Noise Cancellation Headset that is wired via USB (average price is $20-$30) * A strong background in call-center environment and sales-focused experience * 2+ years of phone sales/customer service experience Not for You If you: * Cannot troubleshoot basic technical issues * Are unable to work 40+ hours per week, each week * Cannot handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller * Are unable to use problem-solving skills * Are unable to work the full training period (90 days) * Are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours Benefits As a Full Stack Customer Service Representative at arenaflex, you will enjoy: * Health Insurance, Vision & Dental Coverage * Paid Holidays and Paid Time Off (PTO) * Eligibility for overtime outside of the training period Hours of Operation Our full-time schedule is 40 hours a week, with the following hours: * Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern * Friday: 8:30 AM to 4:30 PM Eastern * Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern Join Our Team If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you. Apply now to become a part of our team and help us achieve our mission of giving people hope if they have personally suffered or lost a loved one due to negligence.

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