Experienced Customer Service Representative – Virtual Call Center Operations at arenaflex

Join arenaflex, a leading retail brand, as a Customer Service Representative in our virtual call center operations team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer satisfaction expectations. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

The Opportunity

As a Customer Service Representative at arenaflex, you will be working from home, handling a high volume of customer inquiries, and providing personalized experiences for each caller. You will be an integral part of our team, working closely with your supervisor and colleagues to ensure seamless customer service delivery. This is an excellent opportunity to develop your skills, advance your career, and join a dynamic and diverse team.

Life with arenaflex as a Customer Service Representative

• Busy day handling a high volume of customer inquiries: You will be responsible for answering inbound customer calls, resolving issues, and providing solutions to our customers.

• Personalizing the experience for each caller: You will be expected to tailor your approach to each customer, understanding their needs, and providing a unique experience.
• Opportunity for advancement across the entire arenaflex network: arenaflex offers opportunities for career growth and advancement across our entire network, providing you with a clear path for professional development.
• You'll report to an assigned Supervisor: You will be working closely with your supervisor, who will provide guidance, support, and feedback to ensure your success.
• You'll work a set schedule and structured day: You will be required to work a set schedule, with a structured day, to ensure seamless customer service delivery.
• Bilingual Specialist opportunity for those fluent in Spanish and English: If you are fluent in Spanish and English, you may be eligible for our bilingual specialist program, providing you with an opportunity to serve our diverse customer base.

Compensation

• Starting rate is $15.00 / hour: You will be paid a competitive hourly rate, with opportunities for automatic increases in pay every 6 months for 2 years.

• Automatic increases in pay every 6 months for 2 years: arenaflex offers a clear path for pay increases, based on your performance and contributions to the team.
• New! Pay for Performance incentive paid out monthly to eligible team members: arenaflex rewards its top performers with a pay for performance incentive, paid out monthly to eligible team members.

Who We Are

arenaflex takes shoppers on a journey, embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home / lifestyle, fashion / accessories, and electronics, incorporating entertainment, personalities, and industry experts to provide a unique shopping experience.

Our Culture

• Learn and work in a virtual environment: You will be working from home, with the flexibility to manage your work schedule and environment.

• Communicate with a variety of styles: You will be expected to communicate with customers, colleagues, and supervisors, using a variety of styles and approaches.
• Navigate multiple systems and screens: You will be working with multiple systems and screens, requiring you to be organized, efficient, and effective.
• Follow arenaflex computer system requirements: You will be required to follow arenaflex's computer system requirements, ensuring seamless customer service delivery.
• Troubleshoot own technical problems (partner with IT when needed): You will be expected to troubleshoot technical issues, with support from our IT team when needed.
• Available to work weekends, holidays, and additional hours as required: You will be required to work a flexible schedule, including weekends, holidays, and additional hours as required.
• Reside in Florida, Tennessee, or Virginia: You must reside in one of these states to be eligible for this role.

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, but here are a few items:

• Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years: You will be required to provide your own computer or laptop, running a Microsoft Operating System, not older than 3 years.
• Headset compatible with arenaflex specifications: You will be required to use a headset compatible with arenaflex's specifications.
• High-speed internet connection: You will be required to have a high-speed internet connection, with a minimum speed of 10 Mbps.
• Mac / Apple products, Chromebooks, Surfaces, and notebooks are not supported: arenaflex does not support Mac / Apple products, Chromebooks, Surfaces, and notebooks.

Training Schedule

Your arenaflex career begins with a paid training period, where attendance and participation are required. Your first day will be on a Thursday, to complete Tech Set Up. After that, orientation and training will begin on Monday, for six weeks, Monday to Friday, 9:00 am - 5:30 pm ET. Training schedule and working schedule post-training will differ.

The Application Process

Our application process is candidate-led. Here's how to apply: 1. Complete Application: Please complete our online application form, providing all required information. 2. Complete skills assessment on mobile device or computer: You will be required to complete a skills assessment, using a mobile device or computer. 3. Self-Schedule interview: Once you have completed the application and skills assessment, you will be able to self-schedule an interview.

Remote work is not permitted in NYC at this time

arenaflex is a remote-friendly company, but we do not permit remote work in NYC at this time.

LI-Remote

This role is remote-friendly, with the flexibility to work from home.

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Curated Experiences. Infinite Possibilities.

arenaflex is a family of six leading retail brands, including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We are dedicated to providing a more human way to shop, combining shopping and entertainment to curate products, experiences, conversations, and communities for millions of highly discerning shoppers. Join us as we embrace the future, drive progress, and work together to enrich life's everyday moments We are an inspired and diverse team, committed to diversity, equity, and inclusion. We believe in creating a workplace where everyone can be authentic, bring fun and energy to their workday, and make an impact. If you are passionate about customer service, and want to join a dynamic and growing team, we encourage you to apply for this exciting opportunity. Apply Job! Apply for this job