Experienced Customer Service Project Manager – Furniture Industry Expert
At arenaflex, we're on a mission to revolutionize the furniture industry by providing exceptional customer experiences that exceed expectations. As a Customer Service Project Manager, you'll play a vital role in driving customer satisfaction, building long-lasting relationships, and ensuring seamless project execution. If you're a motivated and results-driven professional with a passion for delivering outstanding customer service, we want to hear from you!
About arenaflex
arenaflex is a leading furniture manufacturer with a global presence. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. We're dedicated to creating a work environment that fosters growth, collaboration, and creativity. Our team members are the backbone of our success, and we're seeking like-minded individuals who share our passion for delivering exceptional results.
Job Summary
We're seeking an experienced Customer Service Project Manager to join our team in High Point, NC. As a key member of our customer service team, you'll be responsible for managing customer relationships, resolving issues, and driving project success. If you have a proven track record of delivering exceptional customer service, experience in the furniture industry, and a passion for project management, we encourage you to apply.
Responsibilities
As a Customer Service Project Manager at arenaflex, you'll be responsible for:
- Identifying and assessing customer needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid, and complete information by using the right methods/tools
- Meeting personal/customer service team sales targets and call handling quotas
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts, and filing documents
- Following communication procedures, guidelines, and policies
- Taking the extra mile to engage customers
Key Skills and Qualifications
To succeed in this role, you'll need:
- Proven customer support experience or experience as a client service representative
- A track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with PM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Hospitality Industry Experience
- QuickBooks experience preferred
What We Offer
As a valued member of our team, you'll enjoy:
- A competitive starting salary of $20-$24 per hour
- Excellent benefits package, including health, dental, and vision insurance
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including a Monday-Friday schedule from 8am-5pm
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are our greatest asset, and we're dedicated to providing the resources and opportunities they need to succeed. We believe in:
- Open communication and transparency
- Collaboration and teamwork
- Continuous learning and professional development
- Recognition and rewards for outstanding performance
- Work-life balance and flexibility
How to Apply
If you're a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job