Experienced Part-Time Customer Service Representative – Seasonal Remote Opportunity
At arenaflex, we're not just looking for seasonal help – we're looking for team members who share our passion for delivering exceptional customer experiences. As a Seasonal Part-Time Customer Service Representative, you'll play a vital role in helping us transform the way healthcare is administered in the United States. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative technology and services that uniquely solve critical healthcare payer challenges. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
Purpose and Scope
As a Seasonal Part-Time Customer Service Representative, you'll be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. You'll work closely with our team to provide exceptional customer service, drive our culture through values, and develop positive relationships with our clients.
Job Specifics
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Schedule:
20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.
Shift 1:
8:00 AM to 4:30 PM EST
Shift 2:
1:30 PM to 10:00 PM EST
Duration:
October 2024 through January 2025
Time Off:
No long-term planned time off during the assignment
Availability:
This role requires availability on weekends and adherence to the specified schedule and training period.
Who You Are
At arenaflex, you're more than just a seasonal employee – you're part of the team. We're looking for unique individuals who share our values and are passionate about delivering exceptional customer experiences. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
Once You Work Your 'Season'
You'll be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You'll also have access to opportunities for regular full-time roles when they become available.
Principal Responsibilities and Duties
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Answers and tracks telephone calls
within established department standards
Tracks all existing member calls
within the IKA database, ensuring that documentation is concise and factual
Responsible for fully understanding
all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
Answer 'entry level' claims inquiries
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Takes 'Over the Counter' (OTC) orders
for products and diabetic supplies
Understands and processes 'entry level' enrollment and disenrollment procedures
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Enters prospective members
into our software database
Maintains appropriate current source documents and reference documents
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Interacts professionally
with other employees, customers, and suppliers
Works effectively as a team contributor
on all assignments
Works independently
while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
As required, re-directs calls
to appropriate department
Customer Service
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Responsible for driving the arenaflex culture
through values and customer service standards
Accountable for outstanding customer service
to all external and internal contacts
Develops and maintains positive relationships
through effective and timely communication
Takes initiative and action
to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
Education, Experience, and Required Skills
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Ability to read and interpret documents
and calculate figures and amounts
Strong typing skills
(40-60WPM)
Ability to manage all customer questions/issues
while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
Must be self-driven
with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
Ability to follow directions
and complete tasks accurately as well as accept supervisory input and constructive criticism
Ability to toggle between different systems
to gather information and provide updates
Excellent oral and written communication skills
, including good grammar, voice, and diction
Proficient in MS Office
, including basic computer and keyboarding skills
Excellent customer service skills
(friendly, courteous, and helpful)
High school diploma or general education degree (GED)
required
Minimum of six months to one-year related experience
required
An equivalent combination of education, training, and experience
What We Offer
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100% remote work opportunity
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Competitive hourly rate
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Opportunities for career growth and development
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Access to training and development programs
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Collaborative and supportive work environment
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Flexible scheduling to accommodate your needs
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Opportunities for advancement to regular full-time roles
How to Apply
If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) We look forward to hearing from you! Apply for this job