Experienced Customer Support Representative – Long-term Contract – Remote
At arenaflex, we're on a mission to revolutionize the way small American businesses operate. As a leading SaaS company, we're committed to providing innovative web-based services that cater to the unique needs of our clients. We're now seeking an experienced Customer Support Representative to join our team on a long-term contract basis. This is an exciting opportunity for a motivated and customer-centric individual to work remotely and make a real impact on our customers' experiences.
About arenaflex
arenaflex is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. Our team is passionate about delivering exceptional services that exceed our clients' expectations. As a Customer Support Representative, you'll be an integral part of our support team, working closely with our customers to resolve their queries, issues, and feedback. If you're a people person with a passion for helping others, we encourage you to apply.
Job Summary
We're looking for a highly skilled and experienced Customer Support Representative to join our team on a long-term contract basis. As a key member of our support team, you'll be responsible for providing exceptional customer service, resolving customer issues, and collaborating with our QA and support teams to improve our documentation and support policies. If you're a self-motivated and customer-centric individual with excellent communication skills, we want to hear from you.
Responsibilities
As a Customer Support Representative at arenaflex, your day-to-day responsibilities will include:
- Answering support tickets and following up on customer issues through Zendesk (email)
- Providing phone support when requested by the customer
- Escalating tickets when you don't have the knowledge or tools to answer the ticket
- Reporting to the Support Team when there are any issues or recurring problems
- Collaborating with the support and QA team to improve our documentation and support policies
- Working closely with your team to ensure seamless customer support and resolving customer issues in a timely manner
Requirements
To be successful in this role, you'll need:
- A minimum of 5 years of experience in customer support
- An Associate's degree or higher
- Experience with Zendesk is preferred but not required
- The ability to use private WiFi in a secure workspace
- A laptop or desktop device (preferably with exclusive use)
- Excellent written and verbal communication skills in English
- Experience with SaaS or web-based services and excellent computer skills
- A willingness to lend a hand when a coworker is in need and ask for help when anything isn't clear
- The ability to start this job immediately
Preferred Qualifications
* Experience working in a remote or flexible work environment
- Familiarity with arenaflex's services and products
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is friendly, cohesive, and supportive, and we're committed to creating a positive and inclusive work environment. We believe in work-life balance and offer a range of benefits to support your well-being.
Benefits
* Competitive hourly rate of $28.50 per hour
- 40 hours per week
- 8-hour shift
- Work from home flexibility
- Opportunities for career growth and professional development
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
Application Instructions
If you're a motivated and customer-centric individual with a passion for helping others, we encourage you to apply. Please submit your application, including your resume and a cover letter explaining why you're interested in working with arenaflex. We can't wait to hear from you!
Application Question(s)
* Please tell us why you're interested in working with arenaflex.
Education
* Associate's degree or higher (required)
Experience
* Customer service: 5 years (required)
- Zendesk: 2 years (required)
Work Location
* Remote Apply Job! Apply for this job