Experienced Full Stack Customer Service Representative – Remote Call Center Operations

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a family-owned and operated 24/7 Live Answering Service and Call Center, we pride ourselves on creating a friendly and supportive work environment that fosters growth, learning, and success. We're now seeking highly motivated and dedicated individuals to join our winning team as Remote Customer Service Representatives.

About arenaflex

arenaflex is a dynamic and innovative company that has been serving the community for years. Our commitment to quality, teamwork, service, adaptability, integrity, and ownership drives everything we do. We're dedicated to providing top-notch customer support, and we're looking for like-minded individuals who share our passion for delivering exceptional service.

Job Summary

As a Remote Customer Service Representative, you'll be the face of arenaflex, interacting with customers, resolving their inquiries, and providing personalized support. You'll be part of a hard-working team that's serious about providing exceptional service, and you'll have the opportunity to grow and develop your skills in a fun, flexible, and casual work environment.

Key Responsibilities

* Answer inbound calls and assist customers with specific requests and inquiries

• Capture information and enter data into a computer in a timely manner
• Operate our customer service database and read relevant call-handling instructions
• Relay messages and route calls to the appropriate resources
• Follow up on calls with clerical duties and liaise with other departments
• Provide personalized customer service at the highest level, dedicating your work time to delivering exceptional results

Requirements

* Education: High School Diploma or GED Equivalent

• Clearance: Ability to pass a criminal background check
• Competencies:

+ Reliable Internet connection and attendance + Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette + Basic computer navigation skills + Quick and correct typing – ability to create grammatically correct responses without spelling errors + Positive attitude and a passion for learning + Goal-Oriented and emphasizes accountability for delivering results + Ability to uphold our company values: - Quality - Teamwork - Service - Adaptability - Integrity - Ownership

• Skills/Knowledge:

+ Previous call center experience preferred + Previous customer service experience + Utilities customer service experience preferred + Medical office setting customer service experience preferred

Position Details

* Full-Time remote position

• Interview process: Interviews will be conducted in a group setting with other candidates, virtually (Google Meets)
• Starting Pay:

+ $15.00/hr for the first month + $16.00/hr after the first month + $17.00/hr after mastering Tier 3 + $18.00/hr after mastering Specialty and Dispatch

• Training Details:

+ The training will be for 3 weeks and will also take place on the weekends + Remote training will be done ONLINE + Week 1: Monday through Friday + Week 2: Monday through Thursday + Saturday + Week 3: Monday through Thursday + Sunday

• Work Schedule:

+ Your work schedule availability will be discussed during your live group interview with the hiring manager + 40 hour week shifts will cover anywhere from 6AM to 10PM + It will be 4 weekdays and 1 Saturday or 1 Sunday + Weekends are mandatory

Benefits

* Medical, Dental & Vision Insurance

• 401(k) with company-matched funds
• Robust Paid Time-Off Package. This includes Mental Health Time-Off
• Fun, flexible, and casual work environment/culture
• Top-of-the-line training and development
• Rewards & Incentives
• Opportunity for growth!

Equal Employment Opportunity

arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. arenaflex complies with applicable state and local laws governing nondiscrimination in employment.

How to Apply

If you're a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. We look forward to hearing from you! Apply Job! Apply for this job