Senior Product Manager- Healthcare Workflow & A...

About IntelePeer.ai

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone.

Job Summary

IntelePeer is looking for a Senior Product Manager to serve as the healthcare workflow authority powering our agentic voice AI platform. This is a high-impact, individual contributor role for an AI-first product thinker who leads through insight, influence, and customer impact, not through owning an engineering layer. You will become the resident expert on high-value administrative workflows in healthcare (scheduling, eligibility verification, prior authorization, referrals, billing follow-up, and more), define what "good" looks like for AI-assisted automation, and translate that expertise into sharp requirements that feed directly into the Integration product team, the AI platform product team, the product data team, and UX. You will engage directly with subject matter experts to validate workflow assumptions, create proof-of-concept workflows that demonstrate real-world value, and carry that momentum all the way to the customer through sales support, live demos, and hands-on adoption enablement. This role is the connective tissue between clinical domain knowledge, cross-functional product execution, and commercial traction.

Responsibilities

· Develop deep expertise in the administrative workflows that drive cost, friction, and patient experience in healthcare, including appointment scheduling, insurance eligibility, prior authorization, referral coordination, billing follow-up, and appointment reminders.

· Engage regularly with subject matter experts (clinical staff, practice administrators, RCM specialists, front-desk personnel, and payer operations teams) to understand how workflows actually function in practice, where they break down, and what an improved experience would look like.

· Use SME input to validate workflow requirements before they reach any product or engineering team, ensuring that specifications reflect real operational needs rather than assumed ones.

· Define what "good" looks like for AI-assisted automation of these workflows: expected outcomes, accuracy thresholds, fallback logic, escalation paths, and measurable ROI benchmarks.

· Stay current on how healthcare organizations (providers, payers, RCM vendors) are actually operating and where they feel the most pain, through customer interviews, industry research, and partner conversations.

· Own and follow a structured software development lifecycle (SDLC) process for new healthcare workflows, from initial concept and SME validation through requirements definition, POC, build, testing, and release.

· Define and maintain workflow-specific artifacts at each stage of the SDLC, including problem statements, workflow maps, integration requirements, acceptance criteria, and release readiness checklists.

· Coordinate across the Integration product team, AI platform product team, product data team, and UX to ensure each has what it needs at the right stage of the workflow development cycle, and that dependencies are identified and resolved early.

· Establish clear entry and exit criteria for each SDLC phase so that workflows advance only when they meet quality, compliance, and functional standards.

· Conduct post-release reviews for each new workflow, capturing what worked, what did not, and how the process or product should evolve based on real-world performance.

· Own and follow a structured software development lifecycle (SDLC) process for new healthcare workflows, from initial concept and SME validation through requirements definition, POC, build, testing, and release.

· Define and maintain workflow-specific artifacts at each stage of the SDLC, including problem statements, workflow maps, integration requirements, acceptance criteria, and release readiness checklists.

· Coordinate across the Integration product team, AI platform product team, product data team, and UX to ensure each has what it needs at the right stage of the workflow development cycle, and that dependencies are identified and resolved early.

· Establish clear entry and exit criteria for each SDLC phase so that workflows advance only when they meet quality, compliance, and functional standards.

· Conduct post-release reviews for each new workflow, capturing what worked, what did not, and how the process or product should evolve based on real-world performance.

Supervisory Duties

This is an Individual contributor opportunity

Minimum Education and Experience

· Bachelor's degree in Health Informatics, Business, Computer Science, or a related field, or equivalent practical experience.

· At least 7 years of product management or product-adjacent experience in healthcare IT, digital health, or clinical/administrative operations.

· Demonstrated success influencing technical roadmaps and driving customer outcomes in a cross-functional environment.

· Proven track record of managing a full product SDLC for complex, multi-system workflows in a healthcare context.

Key Competencies

· Understands healthcare administrative workflows at a level of detail that earns trust from operators, product teams, and clinical buyers

· Approaches product problems by asking "what can AI automate here, and what does the workflow need to make that reliable?" before reaching for conventional solutions.AI-First Thinking:

· Applies a structured SDLC approach to move workflows from concept to release with consistency, quality, and cross-functional alignment

· Drives priorities across the Integration product team, AI platform team, product data team, and UX without owning any of those teams directly.

· Genuinely curious about how healthcare organizations work and relentless about closing the gap between current pain and a better-automated future.

· Can build a compelling, accurate workflow demonstration and deliver it live to a skeptical buyer, technical enough to be credible, clear enough to be persuasive

Knows what to measure, can articulate reporting requirements precisely, and uses data to validate ideas and drive decisions

Physical Requirements

· Sedentary work lifting no more than 10 pounds.

· Occasional lifting, carrying, and standing.

· Frequent hand/eye coordination to operate office equipment.

· Vision sufficient to read computer screens, reports, and related department documents.

· Dexterity to operate computer keyboards and other related office equipment.

· Endurance sufficient to sit and work at a computer for extended periods of time.

· Frequent speech communication and hearing.

Why you'll love it here

• Unlimited Vacation for exempt employees

• Paid Holidays

• Competitive medical, dental & vision insurance for employees and their dependents

• 401K Retirement Plan

• Stock Options

• Company-paid life insurance

• Health & Flexible Savings Accounts

• Cell phone, gym, and internet reimbursement

• Paid Parental Leave

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Free snacks (Denver, and or Fort Lauderdale)

• Fun events (virtual and in-person)

Applicants must be authorized to work for any employer in the U.S.We are unable to sponsor or take over sponsorship of an employment visa at this time.

Any requests to exercise your rights as a data subject under GDPR should be submitted to [email protected] for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.

For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/

IntelePeer participates in E-Verify.

https://www.eeoc.gov/poster

At IntelePeer, we value diversity and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

We strive to provide reasonable accommodations to applicants and employees with disabilities to support them in performing the essential functions of their roles.

If you have any questions or need assistance, please contact our Director of Recruiting.

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