Experienced Customer Service Representative – U-Haul Equipment Inspection and Maintenance

At arenaflex, we're on a mission to revolutionize the way people move and live. As a Customer Service Representative, you'll be at the forefront of our exceptional service, ensuring that customers receive the help they need on their journeys. If you're a people person who loves helping others, we want to hear from you.

About arenaflex

arenaflex is a leading provider of moving and storage solutions, dedicated to making the process of moving easier and more convenient for our customers. With a rich history of innovation and a commitment to customer satisfaction, we're constantly striving to improve our services and exceed customer expectations. Our motto, "Hire Fast, Pay Fast," reflects our focus on speed, efficiency, and customer-centricity.

Job Summary

As a Customer Service Representative at arenaflex, you'll work as part of a supportive team to provide exceptional service to our customers. Your responsibilities will include inspecting and maintaining equipment, assisting customers with U-Haul products and services, and using up-to-date technology to dispatch and return equipment. This is an exciting opportunity to join a dynamic team and contribute to the success of arenaflex.

Key Responsibilities

* Assist customers inside and outside a U-Haul center with U-Haul products and services

• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane (certification offered through arenaflex upon employment)
• Drive a forklift (certification offered through arenaflex upon employment)
• Participate in ongoing continuous arenaflex education through arenaflex University

Essential Qualifications

* Valid driver's license and ability to maintain a good driving record

• High school diploma or equivalent

Preferred Qualifications

* Previous customer service experience

• Knowledge of U-Haul products and services
• Ability to work in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to lift and move equipment weighing up to 50 lbs.

Skills and Competencies

* Excellent customer service skills

• Ability to work independently and as part of a team
• Strong communication and problem-solving skills
• Ability to adapt to changing situations and priorities
• Basic computer skills and familiarity with technology
• Ability to learn and apply new skills and knowledge

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to ongoing training and education through arenaflex University, which will help you develop the skills and knowledge you need to succeed in your role. We also offer opportunities for advancement and career growth, so you can take your career to the next level.

Work Environment and Company Culture

The work environment at arenaflex is fast-paced and dynamic, with a focus on customer satisfaction and service excellence. As a Customer Service Representative, you'll work in a team environment, collaborating with colleagues to provide exceptional service to our customers. We're committed to creating a culture of health and wellness, and we offer a range of benefits and programs to support our employees' physical and mental well-being.

Compensation, Perks, and Benefits

As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:

• Competitive hourly rate
• Opportunities for advancement and career growth
• Ongoing training and education through arenaflex University
• Access to a range of benefits and programs, including health insurance, prescription plans, paid holidays, vacation, and sick days
• Life insurance, MetLaw Legal program, and MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids, Dental & Vision Plans, Business travel insurance, and You Matter EAP
• Critical Illness/Group Accident Insurance and Dave Ramsey's SmartDollar Program

How to Apply

If you're a motivated and customer-focused individual who is passionate about providing exceptional service, we want to hear from you. To apply for the Customer Service Representative position at arenaflex, please submit your application through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Apply for this job