Remote customer service with experience handling insurance follow ups

Job Summary Join our dynamic team as a Remote Customer Service & Insurance Follow-Up Specialist for a growing construction, roofing, and siding company. In this important role, you will serve as a primary point of contact for homeowners, insurance companies, adjusters, and office staff, helping ensure smooth communication and efficient progress on restoration and exterior improvement projects.

• In addition to the base pay, it includes a bonus for every closed sale*

Your experience with customer service, claim follow-ups, scheduling, and administrative coordination will help create a positive client experience while supporting company operations. This is an excellent opportunity to work remotely while making a meaningful impact in the construction and property restoration industry. Duties:

• Respond promptly to homeowner inquiries regarding inspections, project scheduling, insurance claims, supplements, and follow-up procedures via phone, email, or text.
• Contact insurance companies and adjusters to track claim status, approvals, supplements, payments, and inspections.
• Assist in gathering documents such as photos, estimates, invoices, and claim information for submission.
• Coordinate with estimators, inspectors, and office staff regarding appointments, claim progress, and customer updates.
• Maintain detailed logs of all communications, claim statuses, notes, and follow-up actions.
• Help resolve client concerns professionally and provide excellent customer service throughout the process.
• Support billing and collections follow-up for approved work and outstanding balances when needed.
• Schedule inspections, estimate appointments, and project meetings.
• Update internal records accurately and keep files organized.

Qualifications

• Proven customer service experience, preferably in construction, roofing, siding, restoration, or insurance-related industries.
• Experience handling insurance claim follow-ups, scheduling, or office coordination preferred.
• Strong communication skills with homeowners, adjusters, and team members.
• Detail-oriented with strong organizational and multitasking abilities.
• Comfortable learning new systems, estimating platforms, CRMs, or office software.
• Professional phone manner and positive attitude.
• Ability to work independently in a remote setting.

This role is ideal for motivated professionals who enjoy helping customers, staying organized, and supporting projects from start to finish. Join us and become part of a dedicated team delivering high-quality roofing, siding, and construction services. Pay: $25.00 - $29.11 per hour Benefits:

• Referral program

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