Experienced Part-Time Customer Support Representative – Remote Opportunity at arenaflex

Job Summary:

Join arenaflex, a leading airline in the United States, as a Part-Time Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, handling customer inquiries, and resolving issues in a timely and professional manner. This is a remote opportunity, allowing you to work from the comfort of your own home while still being part of a dynamic and supportive team.

About arenaflex:

arenaflex is a private airline that has been in operation for over 50 years. Our mission is to connect people to what's important in their lives through friendly, reliable, and affordable air travel. We pride ourselves on our positive company culture and employee-friendly strategies. Our team members are the backbone of our organization, and we strive to provide them with a supportive and inclusive work environment.

Responsibilities:

As a Part-Time Customer Support Representative, you will be responsible for:

• Providing exceptional customer service to our passengers, handling their inquiries, and resolving issues in a timely and professional manner
• Working in a helpful and collaborative spirit to ensure the success of our organization
• Handling all aspects of check-in and baggage handling, including working a modernized retail location system, boarding, baggage handling, reservations, and resolving related issues and complaints
• Handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets, calculating charges, making change, and balancing daily transactions
• Inspecting baggage and freight, answering phone calls to provide information to guests, paging clients, resolving issues or grievances, and assisting as needed
• Managing upset customers due to oversells, delayed or cancelled flights, lost, delayed, or damaged baggage, resolving such issues quickly and in accordance with company rules
• Providing current and accurate fare, schedule, reservation, flight arrival/departure information, and answering general questions from customers and other guests at the airport
• Completing forms and reports as required by the organization
• Writing anomaly and complaint reports as needed
• Performing other work duties as directed by supervisors

Requirements:

To be successful in this role, you will need:

• A Bachelor's degree
• The ability to type and use a computer keyboard with sufficient speed to meet the needs of the job
• The ability to understand records, follow guidelines, learn and understand tagging strategies, rules, and regulations
• The ability to work with others as part of a team, meet the public, and work under stressful circumstances
• The ability to complete the Customer Support Representative training program with an 80% or higher average and a passing assessment period
• Knowledge of hazardous situations and the ability to handle crises as needed
• The ability to work under close time deadlines to achieve quick turnarounds of aircraft
• A well-groomed appearance in understanding the Ground Crew Worker Handbook and Work Schedule
• The ability to perform all job duties within a confined space
• The ability to communicate verbally by phone, in person, and on public address systems
• Good written and oral communication skills
• The ability to convey information and directions verbally or through radio equipment

Benefits:

As a Part-Time Customer Support Representative at arenaflex, you will enjoy a range of benefits, including:

• Competitive pay rate of $21 per hour
• Flight benefits, including free or heavily discounted flights for you and qualified family members
• Benefit sharing, where you may receive a portion of the organization's profits as a bonus
• Health insurance options, including medical, dental, and vision coverage
• Retirement plans, including a 401(k) plan with an organization match
• Paid time off, including vacation and sick leave, which may increase with length of service
• Employee assistance program (EAP) to help with personal and professional challenges
• Stock buy plan, where you may purchase organization stock at a discount
• Education assistance, including tuition repayment or help for further education or career development
• Health and wellness programs, including access to fitness centers and health resources
• Employee recognition programs, which celebrate and reward outstanding performance and contributions
• Community involvement, where you may be eligible for paid time off to volunteer and participate in community activities

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. We look forward to hearing from you! Apply Now! Apply for this job