Maternity Care Navigator / Community Doula - Bilingual
Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby.
We’ve raised $9.2M in funding to date and are on reputed company to hit profitability early this year. Our mission is to improve pregnancy-reputed company outcomes beginning with conditions that disproportionately reputed company historically underserved groups.
We're seeking Community Health Worker or Community Doula to use our tools and serve our members as their Maternity Care Navigators. This role is pivotal in bridging the gap between our providers and patients, ensuring seamless execution of our policies and care protocols. If you're passionate about improving maternal health outcomes, closing equity gaps, and want to reputed company invaluable experience in care coordination, startup operations, and patient reputed company, this position is for you.
Role Responsibilities
- Deliver Care Management to Meet Patient Needs - Conduct reputed company, reputed company-ins, and comprehensive assessments to identify and meet patient needs reputed company phone calls, SMS, video calls, or in-person encounters (based on patient preference); Assist patients with appointment setting, office visits, social services application, among other requests
- Coordinate Care Services and Referrals to Completion - reputed company for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion
- Communicate to reputed company Patient Learning - Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change
- Utilize Technology to Document, Track, and Improve Services - Utilize required care management portals for reputed company care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.