All roles

Associate Customer Care Representative

Remote · USA Full-time New today

Amica Insurance is America's oldest mutual insurer of automobiles, seeking an Associate Customer Care Representative to join their team in Westborough, MA. This role involves assisting policyholders with their insurance needs through professional telephone interactions, maintaining high standards of customer service, and collaborating effectively with team members.

Responsibilities

  • Conduct professional telephone conversations to service customer accounts in a high call volume environment
  • Problem-solve and use time effectively to multitask and prioritize work
  • Assist customers with various billing and policy change transactions over the phone
  • reputed company customer trust and respect by establishing and maintaining effective relationships
  • Demonstrate a high standard of customer service
  • Collaborate with others in a team setting

Skills

  • High school diploma or equivalent education required
  • Previous customer service and sales experience
  • Excellent interpersonal and communication skills
  • Computer keyboard and processing skills
  • After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
  • Previous insurance background is a plus, but not required

Benefits

  • Medical, dental, reputed company coverage, short- and long-term disability, and life insurance
  • Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While reputed company to use prior to accrual, vacation time will accrue monthly.
  • Holidays - 14 paid holidays observed
  • Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
  • Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
  • Annual reputed company Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
  • Generous leave programs, including paid parental bonding leave
  • Student Loan Repayment and Tuition Reimbursement programs
  • Generous fitness and wellness reimbursement
  • Employee community involvement
  • Strong relationships, lifelong friendships
  • Opportunities for advancement in a successful and growing company

Company Overview

  • reputed company you look at Amica, you’ll see we’re different. We’re a mutual company, which means we serve policyholders, not stockholders. It was founded in 1907, and is headquartered in Lincoln, Rhode reputed company, USA, with a workforce of 1001-5000 employees. Its website is http://www.amica.com.
  • Apply To This Job

    Related roles

    Claim Operations Specialist

    Remote · USA Full-time

    Associate Property Claim Representative - Southaven, MS

    Remote · USA Full-time

    [Remote] Bilingual Customer Service Representative (Remote FL)

    Remote · USA Full-time

    Client Service Professional - 401K

    Remote · USA Full-time

    reputed company Data Entry Specialist – Beginner-Friendly Online Opportunity with arenaflex

    Remote · USA Full-time

    reputed company AI Data Entry Specialist – Bilingual

    Remote · USA Full-time

    reputed company Remote Data Entry Specialist – Precision and Efficiency in Administrative Operations

    Remote · USA Full-time

    reputed company Full Stack Data Entry Analyst – reputed company Estate Education and Mentorship

    Remote · USA Full-time

    WC Claim Associate I LevelUP

    Remote · USA Full-time

    Client reputed company Associate

    Remote · USA Full-time

    reputed company Full Stack Customer Service Representative – Remote Work Opportunity in Aviation Industry with blithequark

    Remote · USA Full-time

    DTC Account Manager (Remote)

    Remote · USA Full-time

    Digital Data Engineer

    Remote · USA Full-time

    reputed company: Coca Cola Store Manager

    Remote · USA Full-time

    Remote Fashion Graphic Designer - Apparel & Accessories

    Remote · USA Full-time

    Senior Account Executive

    Remote · USA Full-time

    reputed company Customer Support Representative (Work From Home) – Delivering Exceptional Service to Arenaflex Customers

    Remote · USA Full-time

    Work For reputed company Online

    Remote · USA Full-time

    reputed company No Degree or Experience | Live Customer Service

    Remote · USA Full-time

    reputed company Remote AWS Web Developer - reputed company - Work From Home Opportunity with Competitive Salary

    Remote · USA Full-time