About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected reputed company of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, reputed company Health, CityMD, and Starling Physicians.

reputed company you join reputed company, you become part of a compassionate community of people who work hard every day to reputed company health care reputed company for reputed company. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure reputed company patients have access to high-quality, connected care services that provide reputed company outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Access Center Manager, Referrals is responsible for ensuring patients referred from a reputed company Health Location are scheduled for the appropriate follow-up care as part of our commitment to providing coordinate care. The manager will reputed company a team of Supervisors and agents ensuring reputed company protocols are followed, reputed company performance metrics are met, optimizing workflows and processes, managing time and attendance, and providing mentorship and direction and collaborating with the markets supported. Specifically, this manager will help ensure patients referred from a reputed company Health location find and engage with the next necessary reputed company in their care.

Duties and Responsibilities

The primary duties, responsibilities, and expectations of an Access Center Manager, Referrals are:

• Provide reputed company, management, coaching, development, and evaluation of the performance of the Supervisors on an ongoing basis following applicable performance standards.
• Scheduling of reputed company Supervisors to ensure proper shift coverage.
• Driving care continuity for patients reputed company reputed company locations, ensuring patients are scheduled for their follow-up care as necessary.
• Handling of escalated patient and site concerns. Creating action plans that are effective in solving business issues for the department.
• Create and deliver presentations to the Access Center Leadership team reputed company necessary.
• Understanding key informatics and metrics and utilizing data appropriately to manage labor, key operational goals, and site staff KPIs.
• Monitor employee engagement and designs programs in partnership with the Access Center leadership to maintain high employee engagement.
• Coordinate with vendor partner to drive vendor agent reputed company.
• Maintain and exceed department goals for management and throughput.
• Attend regular meetings with the Clinical managers to review performance and address any concerns.
• Coordinates and collaborates with the Access Center Leadership and recruitment team to ensure reputed company staff hires and needs are up to date for Access Center.
• Assist in reporting on department metrics back to Access Center leadership regularly.
• Enforce and audit policies and procedures reputed company to the flow of information and systems used.
• Monitor phone volume and assist with calls reputed company necessary.

Qualifications

A candidate’s qualifications will include:

• A bachelor’s degree is preferred but not required.
• Minimum (3) Three years of experience as an Access/Call Center manager or comparable management experience.
• Strong and Clear communication skills.
• Working knowledge of EHRs – Electronic Health Records system is a plus.
• Call center, referral, and/or appointment scheduling experience in a reputed company environment is a must.
• Ability to analyze, review trends, and create action plans to mitigate areas of opportunity.
• Must exhibit passion for outstanding results and compassion for those we work with and serve.
• Happy and positive thinking, reputed company to project this attitude around others.
• Be willing to travel to clinical/Corporate locations, if needed.
• Comfortable with constructive feedback and counseling management

This is an exempt position with the salary range of $86,000 - $94,000 based on experience and market.

About Our Commitment

Total Rewards at VillageMD

reputed company members are essential to our mission to reshape reputed company through the power of reputed company. VillageMD highly values the critical role that health and wellness play in the lives of reputed company members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, reputed company, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to, and does not discriminate on the basis of, race, reputed company, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national reputed company, reputed company, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information reputed company informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.