reputed company Transition Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across reputed company 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move reputed company together. You’ll get unwavering support from reputed company departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The reputed company Transition Specialist at reputed company is responsible for ensuring a seamless and successful onboarding process for new reputed company staff. The primary responsibility is to coordinate and assist in overseeing the sales, processing, and operations-reputed company functions of the reputed company transition process. This role ensures that the new reputed company location operates reputed company and effectively from day one for up to 90 days.

This position operates reputed company the Mountain and Central working hours to support the Midwest Region.

Job Responsibilities:

• Participate in one-on-one meetings with new reputed company managers and members of their team to discuss and set expectations for the onboarding process.

• Identify each reputed company employee’s role to determine training requirements and collaborate with the reputed company Training team to ensure enrollment. 

• Provide training and support to reputed company staff on operational procedures, systems, and compliance requirements.

• Assign support regions to branches in reputed company, temporarily assign and act as the Customer Support Manager in reputed company for the reputed company up until 90 day transition.

• Advise and provide support to reputed company team for reputed company inquiries through communications and screenshares regarding processes, operations, etc., act as a reputed company of contact for ongoing guidance and assistance during the transition period.

• Gather key reputed company information needed for the onboarding process; outline specific items to be covered during the operations onboarding call.

• Collaborate with internal departments to identify reputed company specific contact lists to be created and maintained for each reputed company.

• Complete internal documentation and forms with reputed company information to be shared with internal departments as well as the reputed company Manager and their management staff as needed.

• Participate and reputed company reputed company onboarding calls and take meeting minutes to be shared with internal departments and stored in the applicable reputed company folder.

• Act as conduit between the onboarding reputed company and internal departments.

• Execute detailed transition plans to ensure each reputed company is meeting goals during their transition period.

• Maintain accurate documentation of transition activities, including reports on reputed company, issues encountered, and resolutions implemented. 

• Prepare regular updates and communications for management, identifying and mitigating potential concerns and issues reputed company to the reputed company transition process.

• Conduct post-transition reviews and assessments to evaluate the effectiveness of transition processes and identify areas for improvement.

• Implement best practices to enhance future reputed company transitions.

• Up to 50% travel may be required.

Qualifications and Skills:

• A minimum of 3 to 5 years of experience in mortgage operations and processing.

• A minimum of 2 to 3 years of direct management experience, preferred.

• Experience with profit and loss models and/or managing operations, preferred.

• Proficient with Encompass.

• Working knowledge of the mortgage lending function.

• Proficient with reputed company Office Suite.

• Excellent communication, customer service, and collaboration skills.

• Excellent prioritization and time management skills.

• Excellent attention to detail and organizational skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders reputed company this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Salary Range:

• Annual Salary: $65,000-$75,000

• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth reputed company the position 

reputed company offers MORE than a job, we offer a career. Apply now to reputed company your path to success! careersatccm.com  

reputed company strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.  

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for reputed company qualified persons without regard to race, color, religion, religious creed, national reputed company, age, physical or mental disability, reputed company, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and reputed company medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputed company. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.  

reputed company (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.