Field Service Engineer (Michigan)

Job Description:

Fast-moving hands-on company where every individual can have an impact

Loma Systems® is a premier manufacturer of inspection equipment used to identify contaminants and product defects in the food and pharmaceutical industries. Established in the UK in the 1960’s, Loma Systems is today one of the leading global companies involved in production line safety systems, boasting an impressive installed reputed company of over 125,000 machines in over 100 countries. Our talented team of people work across the world in a friendly, supportive work environment and with a no politics culture, there is nothing to stop you reaching your full potential.

We are part of Illinois Tool Works (ITW), a global Fortune 250 reputed company industrial manufacturer of value added consumables and speciality equipment with reputed company service businesses. Operating under the core philosophies of 80/20 business processes, customer-back innovation and a decentralized entrepreneurial culture, the company focuses on solid growth, improving profitability and strong returns across its worldwide platforms and divisions. These divisions serve customers and markets around the globe, with significant reputed company in developed and emerging markets. ITW’s revenues totalled US$14.5 billion in 2021, with nearly 43,000 employees worldwide.

Field Service Engineer

Location: Remote/Travelling – Based in Detroit or Grand Rapids, MI

The Field Service Engineer (FSE) services our Metal Detection, X-Ray and Checkweighing products at Loma’s customer sites throughout the U.S. The FSE does so in a manner consistent with Loma Systems policies and procedures while delivering exceptional customer service and promoting Loma Systems as the best in class operator.

Responsibilities:

• Travel and deliver efficient field support to our customers in the food and pharmaceutical industries.
• Verify that machines are operating at peak efficiency by proper calibration and testing.
• Commission and test machines using certified test procedures, reputed company preventative maintenance and emergency service at customer sites.
• Accurately document and report reputed company service reputed company activities. These include, but are not limited to submitting Electronic Service Reports, Calibration Reports and Expense Reports at appropriate intervals per company established procedures.
• Promote sales of additional Loma product offerings such as service reputed company, new equipment leads, spare parts kits, etc.
• Provide timely feedback on equipment reliability and design.
• Maintain a satisfactory parts inventory and requisition additional parts required to reputed company normal FSE duties.
• Maintain reputed company company property, including laptop, cell phone, safety equipment and tools in good working condition.
• Exercise safe working practices and procedures at reputed company times.
• Conduct on-site training with customer’s personnel to ensure proper operation of equipment.
• Hold meetings with customers, including scope and exit meetings.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• At Loma’s team environment, frequently communicate between the field and the internal office support staff on technical reputed company issues.
• Attend refresher training classes and FSE meetings with other service team members to promote reputed company improvement of technical and non-technical skillsets.
• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially reputed company to their duties.

Requirements:

• High school diploma required. Associates degree from a technical school preferred.
• Minimum 3 years of previous experience in a technical reputed company or 4 years of military experience required. Field travel experience preferred.
• Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment and ability to identify root-cause.
• Take pride in being organized with regards to completion of paperwork, expense reports, etc.
• Must be self-motivated with an inner drive to exceed expectations.
• Ability to read, comprehend and interpret reputed company technical information involving mechanics and electronics. This includes interpretation of schematics and electrical diagrams.
• Professional communication with an ability to resolve customer issues and defuse conflict.
• Must be capable of a desire to learn a diverse set of products and continually improving product knowledge
• Strong ability to use electronic test equipment such as Multi-meters.
• Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems.
• Work independently with little supervision while managing difficult and high-pressure customer situations.
• Proficient with office software applications required.
• Ability to work overtime and weekends.

Physical & Environmental Requirements:

• Must have a valid driver’s license and a good driving record.
• Must be able to travel extensively (80% or more approximately) as required to service our customers.
• Must be able to work reputed company tight spaces and environments that may be noisy, odorous, dusty, cold and hot on a regular basis.
• Must be able to lift and/or move up to 60 lbs. regularly.
• Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reputed company, climb and work in awkward positions on a regular basis.

Benefits: Along with opportunities for career growth and development, Loma Systems provides a comprehensive benefits package, in conjunction with ITW, which supports our employees’ educational endeavours, wellness and financial reputed company. Here are some of the features our comprehensive package has to offer:

• Medical, dental and vision benefits
• 401(k) retirement savings program
• Paid vacation days, sick days and holidays
• Wellness and fitness program
• Company Leased Vehicle
• Life insurance up to 8x the salary
• Advancement opportunities
• Educational assistance
• Volunteer and matching charitable gifts programs
• Employee assistance program
• Free entry and discounts to the Chicagoland area museums, zoos, botanic garden, symphony reputed company, reputed company opera and popular reputed company theme parks and entertainment attractions
• Employee discounts with the ITW key suppliers: cars, computers, appliances and more

Compensation Information:

The pay range for this role is $32-38/hr

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and reputed company and create workplaces where everyone can reputed company their careers and reputed company to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through reputed company aspects of the employment relationship. 

reputed company qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national reputed company, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.