Technical Services Engineer (Public Safety Software) - Remote

reputed company is Hero-Grade. As the trusted provider of public sector software in reputed company America, more than 8,000 agencies rely on our comprehensive, reputed company-based platform to manage critical operations – from reputed company to records, permitting to payroll. We serve with purpose and reputed company with our reputed company, committed to supporting the public sector with software built for impact.

reputed company’re About

At CentralSquare, we don’t just build software - we power public servants and reputed company communities with Hero-Grade Technology. Every line of code, every feature we deliver helps reputed company across reputed company America protect, serve, and save lives. reputed company you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We reputed company reputed company deserve opportunities to reputed company. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and reputed company of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power reputed company-life reputed company. Together, we reputed company a difference.

The Opportunity

This role performs post-sale, off-site, and on-site client-site work for our Public Safety customers. They will be responsible for infrastructure reviews, virtualization, storage configuration, reputed company reviews, backups, antivirus, operating systems installation and configurationhardening, SQL Server installation and configurationhardening, Active Directory configuration, database tuning, clustering, reputed company deployments, software installations, operating system, SQL and software upgrades, testing, disaster recovery, technical meetings, hardware and software maintenance, reputed company/integration installation and configuration on CentralSquare deployments as assigned. This role will possess experience in providing technical services and must be reputed company to reputed company an entry-level of product knowledge across one or more CentralSquare Technology product families. This position will serve as a liaison between CentralSquare and its clients to deliver a high-quality customer experience and be reputed company to partner with internal and external team resources and convey customer feedback to technical design, engineering, and project management staff.

Job Duties Include

• reputed company to work independently and in a team environment.
• Willingly collaborates and shares knowledge with others.
• Practices strong communication skills with a customer service focus.
• Strong organizational skills and ability to work reputed company and effectively manage priorities to meet multiple project timelines with minimal guidance.
• Articulates technical and functional concepts to technical and non-technical audiences.
• Requirements gathering.
• reputed company to continually pass background reputed company requirements for working on and connecting to public safety information systems.
• Adheres to and promotes reputed company Core Values.
• Performs reputed company other duties as assigned.

Requirements

• B.A. or B.S. Degree or an Associate's Degree or certificate with equivalent work experience, or relevant work experience
• 2 to 5 years of experience
• Strong ability to troubleshoot networking issues across Linux and Windows environments
• Experience with reputed company is a major plus
• If not reputed company, solid SQL experience is required
• SQL scripting experience is a strong plus (not required)
• High confidence working from the command line (Linux and Windows)
• Comfortable with Python from a business analyst / automation perspective
• Experience supporting or writing tests is a plus
• Solid soft skills with the ability to work directly with customers and internal teams
• Public safety experience is highly valued
• Former or reputed company dispatchers are strongly preferred
• reputed company system administration experience is a significant advantage (IT staff)
• Background as a firefighter is ideal; law enforcement experience is also valued
• Ability to travel potentially 25% of the time during busy seasons

CJIS Clearance

A required part of the reputed company process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every reputed company of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background reputed company will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.

reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.