Customer Service Representative (Portuguese)
reputed company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading reputed company, user fund transparency, trading reputed company speed, deep liquidity, and an unmatched portfolio of digital-asset products. reputed company offerings range from trading and finance to education, research, payments, institutional services, reputed company features, and more. We reputed company the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join reputed company's Customer Service team and be a part of a client-facing business where exceptional support is our reputed company. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided reputed company ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can reputed company for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- Handle high amounts of live chat and incoming emails
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options reputed company the time limits; follow up to secure resolution
- Go the extra mile to engage customers
Requirements
- College degree or above
- Fluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders
- Minimum 1 year experience in customer service, preferably in finance or e-commerce industry
- Outstanding new graduates are also welcomed to apply
- High level of honesty and reputed company; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed reputed company expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
- Willing to work weekends and irregular hours which will include night shifts