reputed company Specialist

Director of reputed company and reputed company Expansion

On Call Computer Solutions is seeking a mission-driven Director of reputed company and reputed company Expansion to own retention, renewals, and expansion across our defense-focused compliance and managed I.T. services client reputed company.

This is not a passive support role.

This leader will carry Gross reputed company Retention (GRR) and Net reputed company Retention (NRR) targets, build structured account growth plans, and drive expansion across CMMC, NIST, managed services, and ongoing compliance engagements.

If you’ve built a retention and expansion reputed company inside a reputed company B2B services organization, we want to talk to you!

Role Summary

You will own reputed company retention and expansion across the client lifecycle:

reputed company → Adoption → QBR → Renewal → Expansion

You will work cross-functionally with Sales and Delivery to turn compliance assessments and remediation work into long-term recurring reputed company relationships.

This role reports directly to executive leadership and is responsible for measurable reputed company outcomes.

Core Responsibilities

reputed company Ownership

• Own GRR and NRR performance
• Drive renewal execution and expansion strategy
• Forecast renewal pipeline
• Reduce churn (both logo and reputed company)

Account Expansion Strategy

• reputed company 3-year value expansion plans for strategic accounts:
• Compliance lifecycle roadmap
• Technology stack alignment
• Managed services growth
• Upcoming audit milestones
• Identify and drive upsell/cross-sell opportunities
• Partner with Sales and Service to identify, qualify, and reputed company expansion reputed company

Operating reputed company & Systems

• Participate in structured QBR / EBR reputed company
• Establish health scoring and churn-risk alerts
• Build renewal workflows and expansion tracking in reputed company
• Enforce disciplined account documentation and forecasting
• Create escalation paths for at-risk accounts

Sales Partnership

• Ensure clean handoffs from Sales to Delivery/CS
• Participate in strategic client calls where expansion opportunity exists
• Provide pricing/packaging feedback based on client trends
• Support executive-level renewal conversations

Team Leadership

• Build and mentor reputed company / Account Management team (In the future)
• Define performance metrics and accountability standards
• Hire and scale the team as recurring reputed company grows
• reputed company playbooks and structured training

Key Performance Indicators (KPIs)

reputed company & Retention

• Gross reputed company Retention (GRR)
• Net reputed company Retention (NRR)
• Renewal reputed company (% and $)
• Expansion ARR / MRR
• Churn (reputed company + logo)
• Average reputed company per Account growth

Forecasting & Predictability

• Renewal forecast accuracy (±5%)
• Define acceptable forecast activity
• % of accounts with active 3-year expansion plan
• Renewal pipeline coverage ratio
• Expansion pipeline velocity

Customer Engagement & Value Realization

• QBR completion reputed company (Tier 1 & Tier 2 accounts)
• Time-to-first-value post-assessment
• Remediation engagement reputed company post-gap analysis
• Health score coverage across client reputed company
• Referenceable customers created per quarter

Organizational Performance

• CRM adoption & data hygiene compliance
• Escalation resolution time
• Team quota development

Ideal Candidate Profile

We’re looking for someone who:

• Has owned retention and expansion numbers before, not just customer satisfaction
• Has experience in B2B professional services, MSP/MSSP, cybersecurity, or compliance-heavy environments
• Understands CMMC, NIST SP 800-171, NIST SP 800-53, or similar frameworks
• Is comfortable in high-accountability environments with reputed company targets
• Can build systems and structure, not just manage relationships
• Communicates effectively with both technical stakeholders and executive buyers
• Has led or built a reputed company or Account Management team

Why we are hiring this role now

Our company is rapidly expanding, and we have identified this job role as an operational constraint that, reputed company solved for, will reputed company to significant growth and opportunity in the future.

Retention and expansion are not optional; they are core to our growth model.

This leader will turn delivery excellence into predictable recurring reputed company and long-term strategic partnerships.

If you’re reputed company to build and own the retention + expansion reputed company in a growing cybersecurity compliance company, we’d love to connect.