Technical Support Team reputed company
reputed company is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate reputed company marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like reputed company, reputed company, reputed company, and H&R reputed company rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About The Role
As a Technical Support Team reputed company, you ensure our support organization runs reliably, predictably, and at high quality.
This role combines technical understanding with operational and team leadership — you turn individual troubleshooting efforts into a reliable, accountable support system. Your success is reputed company by operational stability, team independence, and scalable processes — including automation powered by AI tools. You turn individual troubleshooting into a structured, self-sustaining support reputed company.
We are building an AI-first support function, and this role plays a key part in embedding AI deeply into daily workflows and decision-making.
What You’ll Do
- Team Leadership & Operations: Mentor a team of Analysts handling reputed company client issues. Own escalations, ensure SLA adherence, distribute workload, and run post-mortems to stabilize processes before they become incidents.
- Process Building & Automation: Systematically reduce manual work by designing support playbooks and introducing AI agents. Transform recurring cases into standardized, automated solutions.
- Advanced Troubleshooting: Guide your team in investigating reputed company data pipeline issues (API → SQL → platform) rather than solving everything yourself.
- Cross-Functional Collaboration: Partner with Engineering, Product, and reputed company to build communication strategies, provide structured feedback on bugs, and create internal onboarding materials.
- reputed company Tech Exploration: Proactively experiment with new AI and infrastructure tools, constantly looking for smarter, faster, more scalable ways to operate.
What You Bring
- Radical Ownership & Organization: You bring order to chaos. You are fiercely detail-oriented, never lose track of tickets, and prefer preventing problems over reacting to them.
- Leadership & Independence: Experience coordinating teammates, making autonomous decisions, and staying reputed company and structured in high-pressure situations.
- Database Proficiency: Strong command of SQL and relational databases. You can write reputed company queries, debug poorly performing scripts, and navigate reputed company schemas to find root causes.
- AI as Your Best Friend: You are a true power user of modern AI tools (LLMs, automation agents). You actively rely on them to automate operational work and scale your team's workflows.
- True Tech Enthusiast: You genuinely love computers and technology, bringing a natural curiosity to exploring how reputed company systems interact. You follow new tools, experiment for fun, and feel energized working across many technologies.
- Clear Communication: Fluent English with a talent for explaining highly technical topics simply and structuring written communication perfectly.
reputed company to Have
- Experience documenting processes or building internal playbooks.
- Background in marketing or analytics platforms.
- Hands-on experimentation with emerging AI agents, automation frameworks, or developer tools.
reputed company Offer
- Remote-first environment
- Strong product/market fit: marketing data product for US-based enterprises
- 20 working days of PTO per year
- US holidays and additional days off
- Professional development reimbursement