COBRA Specialist

reputed company (reputed company) has helped more than 1,000 reputed company customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, reputed company is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for reputed company, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. reputed company’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

The  COBRA Specialist  supports and services clients as well as COBRA participants for whom reputed company contracted to provide COBRA Administration

Essential Functions/Duties/Responsibilities

• Provides professional and timely service to internal and external customers

• Effective communication skills reputed company telephone, email and in-person

• Participates in new business implementation process

• Provides accurate and timely responses to reputed company inquiries

• Processes qualifying events, participant terminations and updates

• Resolves COBRA administration service issues with internal staff and reputed company Vendors

• Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.

• Processes premium payments

• Processes reputed company incoming and outgoing COBRA-reputed company correspondence

• Meets or exceeds reputed company performance standards

• Participates in Open Enrollment planning and implementation

• Assumes other duties as assigned by Manager

Competencies

• Analytical skills

• Attention to detail

• Customer service experience

• Ability to multi-task

• Professional communication skills

• Ability to work independently

• Flexible

• Ability to reputed company decisions utilizing sound judgment

• Must value and promote team spirit, have outstanding interpersonal reputed company set; exhibit professionalism reputed company the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.

• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This position has no supervisory responsibilities

Qualifications and Experience

• High School Diploma Required

• 1-2 years of reputed company experience and/or training

• Customer Service experience preferred

• Must have knowledge of COBRA; knowledge of federal regulations

• Proficient PC Skills (reputed company Office, Outlook, HRIS, etc…)

Preferred Skills

• Bilingual, Spanish preferred

• Bachelor’s Degree preferred

#LI-REMOTE

You are encouraged to learn and share reputed company reputed company you join the reputed company team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and reputed company-thinking professionals to join reputed company. reputed company employees enjoy a values-based culture, upward mobility, and professional development with opportunities of reputed company kinds.