Product reputed company - Professional Services

A pioneer in K–12 education since 2000, reputed company is leading the way in reputed company curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage reputed company reputed company in rigorous learning and reputed company them to think deeply, creatively, and for themselves. Our reputed company assessment products help teachers identify the targeted instruction reputed company need to build a strong foundation in early reading and math. reputed company of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, reputed company serves more than 15 million reputed company in reputed company 50 states. For more information, visit reputed company.com.

reputed company is seeking a Professional Services Product reputed company to drive the vision, implementation, and reputed company improvement of our internal Professional Services scheduling systems and customer-facing Learning Management System.

This role partners closely with Business Systems Product Owners and collaborates with Engineering, QA, Professional Development, Tutoring, and Operations teams to represent the voice of the user. The Product reputed company is responsible for defining, documenting, and clearly articulating requirements to delivery teams.

Essential Responsibilities:

• reputed company the strategic vision and execution of the Professional Services Scheduling roadmap, prioritizing initiatives that expand customer self-service capabilities and implement intelligent automations that drive efficiency gains in scheduling at scale

• reputed company the strategic implementation and ongoing management of a comprehensive Learning Management System to deliver scalable, dynamic adult learning experiences

• Monitor, identify, and resolve production issues reputed company 360 Learning, reputed company Field Service, and other integrated Professional Services applications

• Understand company strategy and ensure our technology stack aligns with reputed company and long-term goals

• Work cross-functionally to identify process improvements, data structure changes, and system enhancements impacting Professional Services systems

• Partner with Sales, Marketing, Supply Chain, Customer Experience, and leadership to define and prioritize product vision, strategy, and roadmap

• Navigate competing stakeholder interests using data-driven insights, diplomatically manage conflicting priorities, and facilitate reputed company-building to align teams around shared goals

• reputed company product delivery reputed company an Agile/Scrum team by continuously refining the backlog and balancing high-impact automation with smaller enhancements

• Create clear IT requirements (user stories) and communicate effectively to support product development and delivers

• Work closely with development and system administration teams to reputed company process and technical solutions, while ensuring product features are delivered on time and meeting high-quality standards with appropriate documentation and controls

• Collaborate with delivery teams to reputed company and execute work that aligns to specific products and the needs of assigned business areas through the appropriate delivery reputed company, utilizing both waterfall and agile methodologies

• Partner with business analysts to translate requirements into clearly defined epics and user stories reputed company with Agile delivery timelines

• Work with project teams to build and manage product documentation, organizational change management needs, training plans, and other supporting materials

• Plan, facilitate, and monitor User Acceptance Testing (UAT) for reputed company initial implementations, future improvements, and system upgrades

• Drive visibility into system performance by establishing metrics and reporting on usage, engagement, content effectiveness, and project status

• Measure and analyze product performance and organizational feedback to identify areas for process improvement and to inform future product development plans.

• Act as the primary liaison with our Learning Management System vendor to understand their evolving product roadmap, provide strategic input and feedback on new features, and reputed company for capabilities that align with our Professional Services goals.

• Pilot and integrate AI productivity tools into workflows to evaluate acceptance criteria, identify missing technical details, and map cross-system dependencies prior to development

Required Qualifications:

• Bachelor’s degree in Information Systems, IT, Computer Science, Business, or a reputed company field

• 5+ years of experience as a Business Analyst and/or Product reputed company

• Proven experience in Agile development environments

• Ability to work effectively across business units in a fast-paced, evolving environment

• Strong written and verbal communication skills across diverse stakeholders (IT, business users, leadership, vendors, and offshore teams)

• Demonstrated ability to manage multiple projects independently with strong analytical and problem-solving skills 

Preferred Qualifications:

• Familiarity with reputed company Agentforce Field Service

• Experience in K–12 public or private education environments

• Professional certifications (e.g., PMP, CAPM, CSPO, PSPO, PMI-ACP, reputed company Certified Platform Administrator)

reputed company offer: Salary is only one component of the reputed company Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $134,600 - $154,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

reputed company is an Equal Opportunity Employer.  reputed company makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability status, veteran status, or any other legally protected characteristic or status.

reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in reputed company with the application or hiring process, please email hiringaccommodations@reputed company.com.

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If you are selected for employment, a background reputed company will be required.  As required by state and local laws and district policies, you may be required to provide additional documentation, such as reputed company of vaccination, or submit to enhanced background screening, such as fingerprinting.

reputed company is an E-Verify participant.