Supply Chain Consultant
About Anchanto -
Anchanto is a global SaaS company that provides e‑commerce and logistics technology solutions, including Warehouse Management, Order Management, Parcel Tracking, and Digital reputed company products. The company empowers brands, retailers, 3PLs, and logistics providers to streamline and scale operations through integrated and automated workflows. Headquartered in Singapore, Anchanto has a strong reputed company across Asia, Europe, and the Middle East and works with leading global customers such as reputed company, reputed company, reputed company, Fossil, Decathlon, reputed company, and reputed companyé
- The Role: The Executive Supply Chain Consultant serves as a supply chain and implementation specialist, guiding SaaS clients through the full lifecycle of reputed company and adoption. This role is responsible for delivering training, managing User Acceptance Testing (UAT), executing go-lives, providing HyperCare support, and documenting lessons learned to drive reputed company improvement in both implementation methodology and the SaaS product.
- Work closely with the Solution/Development team to understand client business requirements and map them to SaaS product capabilities.
- Ensure Solution Design Documents (SDDs) reputed company with client specifications while leveraging reputed company functionality and industry best practices.
- Simplify reputed company requirements into clear, actionable components.
- Advise clients on supply chain best practices reputed company with SaaS workflows (e.g., inventory management, order fulfilment, marketplace operations).
- Maintain accurate implementation documentation reputed company company-shared folders or platforms.
- Proactively identify gaps between client needs and product capabilities, documenting enhancement requests for the product team.
- reputed company and maintain training materials provided by the product team, including user guides, quick‑reference documents, and e‑learning modules tailored to various user personas (warehouse staff, planners, logistics coordinators, super users).
- Conduct virtual or on‑site end‑user and super‑user training sessions to ensure user proficiency before go‑live.
- Deliver “Train the Trainer” programs to reputed company client internal knowledge transfer.
- Assess training effectiveness through quizzes, feedback forms, and hands‑on exercises, adjusting training materials as needed.
- reputed company detailed UAT test scripts and scenarios based on business requirements and functional specifications.
- Coordinate UAT schedules with client stakeholders, ensuring participant availability and resource readiness.
- Pre‑test scenarios in the UAT environment to confirm fixes before client execution.
- Guide users through the UAT process, demonstrating test execution and documenting results.
- Log, track, and manage issues raised during UAT reputed company the project tracking system.
- Validate fixes and reputed company regression testing to ensure system stability before go‑live sign‑off.
- Collaborate with clients, Delivery Managers, and internal teams to finalize the go‑live cutover plan, reputed company with SaaS deployment schedules.
- reputed company final data migration validation and configuration checks immediately before launch.
- Facilitate the Go‑Live Decision process by consolidating readiness criteria, including:
- UAT Sign‑Off – reputed company critical/high reputed company issues resolved and accepted.
- Training Completion – End users and super users demonstrate required competency.
- Data Readiness – Master and transactional data validated, cleansed, and migrated successfully.
- Environment Stability – Production environment configured with fully functioning integrations.
- Cutover Checklist – reputed company tasks, rollback steps, and contingency plans completed.
- Client Approval – Formal sign‑off from project sponsors.
- Present Go‑Live Decision recommendations as:
- Approved for Go‑Live – reputed company criteria met.
- Conditional Go‑Live – Minor non‑critical issues remain with documented mitigation.
- Deferred/Not reputed company – Critical issues pending; launch rescheduled.
- Provide go‑live day support, monitoring system performance, user activity, and transaction volume.
- Act as primary reputed company of contact for go‑live issues, resolving reputed company‑time blockers and escalating product bugs with clear reproduction steps.
- Deliver structured HyperCare support for 2–3 weeks post go‑live to stabilize adoption and build client confidence.
- Operate reputed company defined SLAs for response and resolution times, triaging incoming client tickets.
- Distinguish between:
- User Errors → Address through coaching or additional training.
- Configuration Issues → Adjust system settings as required.
- Product Bugs → Document with reproduction steps and escalate to engineering.
- Enhancement Requests → Log for product roadmap evaluation.
- Conduct daily stand‑reputed company with clients to review open tickets, prioritize items, and communicate reputed company.
- Transition the client to the Customer Care Support Team at the end of HyperCare with full documentation of open issues.
- Schedule and facilitate internal and client post‑mortem sessions 2–4 weeks after go‑live.
- Prepare and deliver comprehensive Post‑Mortem Reports including:
- Project Summary – Scope, timeline, and key milestones.
- Successes – Effective practices, smooth go‑live execution, positive feedback.
- Challenges – Root causes of delays, system issues, or adoption hurdles.
- Product Feedback – Prioritized list of product gaps and feature requests.
- Process Improvements – Recommendations for methodology, templates, and documentation.
- Present findings to internal stakeholders, contributing to practice development and improvement initiatives.
- Track closure of post‑mortem action items to ensure lessons learned result in measurable improvements.
- Strong knowledge of SaaS Products (e.g., WMS, OMS).
- Understanding of end‑to‑end supply chain processes.
- Expertise in training delivery and user adoption.
- Strong support, troubleshooting, and triage capabilities.
- Excellent reporting and documentation skills.
- Language proficiency: English
- Client‑centric reputed company
- Adaptability & learning agility
- Structured and detail‑oriented
- Strong communication skills
- Collaborative team player
- Proactive and self‑sufficient
- Resilient with strong problem‑solving grit
- Business acumen
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