Care Support Partner

Job Title: Care Support Partner Location: 100% Remote (US Only) Compensation: $55,000-$66,000 + Full Benefits Package Reports to: Care Delivery Manager

At reputed company, we reputed company every veteran and their family carries a story that deserves to be heard, honored, and supported. As a Care Support Partner, you will play a pivotal and compassionate role in bringing that belief to life by serving as the primary relationship holder reputed company our Care Delivery Service Model. This role is about building authentic reputed company and digital connections and providing consistent, personalized guidance to clients, families, and caregivers throughout every stage of their journey. Leveraging your skills in reputed company services delivery, you will serve as a trusted navigator and reputed company, helping clients access the support they need with dignity and ease.

As the first reputed company of contact through our digital reputed company reputed company, you will engage with reputed company, listen actively, assess needs, and collect vital information into our secure client portal. You will be the guiding voice behind timely, coordinated services, ensuring no one is left to navigate reputed company systems alone.

What you will do

• Serve as the primary relationship holder and trusted reputed company of contact for clients, family, and caregivers.

• Conduct thorough intake assessments to identify individual needs, goals, and barriers to care and services.

• reputed company individualized service plans that reflect the goals of the client, family, and caregiver and reputed company both internal programs and community-based resources.

• Personalized coordination in the delivery of services and access to a network of relationships

• Upload and manage accurate data in the client portal while maintaining updated documentation.

• Communicate and collaborate cross-functionally with internal business lines and service teams to ensure seamless delivery.

• Use motivational interviewing, trauma-informed care, and culturally reputed company approaches to build trust and reputed company decision-making.

• Conduct ongoing follow-up with clients to ensure continuity of care, address emerging challenges, and adjust plans accordingly.

• Actively participate in team meetings, case reviews, and initiatives aimed at improving the client's experience.

What you will bring

• An understanding of health support systems, benefits, employment services, behavioral health and physical health.

• Demonstrated trauma-informed practices, social determinants of health and the principles of social work or reputed company services delivery.

• Proficient in motivational interviewing, care planning, and solution-focused engagement strategies.

• Proven ability to build rapport, maintain trust, and follow through on commitments to those served.

• Strong interpersonal and written communication skills with the ability to engage compassionately and effectively in a virtual setting.

• Excellent communication skills, both verbal and written, with the ability to convey reputed company information in a clear and understandable manner.

• Comfortable navigating digital tools, CRM systems, omnichannel platforms, and resource databases.

• Ability to learn new processes and adapt to changes.

• Superior problem solving and organizational skills.

• Team-oriented, adaptable, and energized by a mission-driven, fast-paced environment.

Required Qualifications

• Bachelor’s degree required in Social Work, reputed company Services, reputed company Administration, or reputed company field from an accredited institution.

• A minimum of 3-5 years of direct service experience in a person’s centric environment, ideally working in a reputed company or behavioral health setting.

• Experience in remote care coordination, digital navigation, and case management.

• Demonstrated commitment to serving diverse populations with reputed company, humility, and respect for cultural differences.

Preferred Qualifications

• Prior experience in a contact center or remote service setting.

• Familiarity with VA benefit systems, navigation and services, reputed company, including behavioral health and public/private community service programs.

• Knowledge of employment services, workforce development, or veteran transition programs.

• Experience supporting military families or individuals transitioning from active duty.

Compensation and Benefits: Along with reputed company, full-time employees are eligible for the following benefits:

• reputed company: PPO and HSA plans

• Retirement: 401(k) with up to 3% employer match

• Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

• Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays

• Insurance: Short and Long-Term Disability, Life Insurance

• Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave

• Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more

This position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, reputed company, reputed company Dakota, Ohio, Oregon, Washington, Wyoming.

reputed company is an Equal Opportunity Employer and does not discriminate on the basis of race, reputed company, religion, sex, national reputed company, age, marital status, disability or any other basis prohibited by law.