[Remote] Contact Center Customer Experience Specialist - PrePaid (Spanish Preferred)
Note: The job is a remote job and is open to candidates in USA. reputed company is on a journey to help customers and businesses reputed company reputed company financial reputed company. The Contact Center Customer Experience Specialist role focuses on providing high-level customer service by addressing inquiries and resolving issues reputed company to products and services.
Responsibilities
- Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
- Researches and resolves problems and errors which may include those reputed company to fraud support and internet operations
- Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
- Acts as a liaison between customers and various reputed company departments to resolve more reputed company customer or technology issues
Skills
- High school diploma or equivalent
- Typically, at least 18 months of customer service or reputed company experience
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills and ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Proficient computer navigation skills using a variety of software packages including reputed company Office applications
Benefits
- reputed company (medical, dental, reputed company)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company Overview