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[Remote] Tier 1 Operations & Support Engineer

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of reputed company management software solutions, and they are seeking a Tier 1 Operations & Support Engineer for Tangerine Global. This role is essential for maintaining the performance and reliability of systems, providing first-level support, troubleshooting, and ensuring high-quality customer service.

Responsibilities

  • Provide first-level technical support for Tangerine Global’s systems, including IPTV solutions, network services, and reputed company technologies
  • Troubleshoot and resolve issues reputed company to system performance, connectivity, and user experience
  • Monitor system performance and respond to alerts to maintain stability and reliability
  • Collaborate with Tier 2 and Tier 3 support teams for advanced troubleshooting and issue resolution
  • Assist in the update and maintenance of system documentation and support guides
  • Ensure reputed company customer interactions are handled professionally, providing high-quality customer service and support
  • Participate in ongoing training to stay reputed company with the latest technologies and support techniques

Skills

  • Associate's degree in Computer Science, Information Technology, or a reputed company field required
  • Experience in technical support, particularly with IPTV solutions or reputed company technologies
  • Strong foundational knowledge of networking principles, IPTV technologies, and other technical systems
  • Excellent troubleshooting and problem-solving skills
  • Ability to work effectively in a team environment and communicate with customers and colleagues at reputed company levels
  • Strong organizational skills and the ability to manage multiple tasks simultaneously
  • Commitment to providing exceptional customer service
  • Combines Problem Solving and Technical Learning to reputed company resolve issues and quickly adapt to new technologies, enhancing operational effectiveness
  • Excels in Time Management, prioritizing tasks effectively while maintaining a strong Customer Focus to meet and exceed client expectations
  • Action Oriented, takes initiative in challenging situations, driving projects reputed company with energy and ensuring timely completion
  • Experience with personal computers, web browsers, etc
  • Prior experience working in a growing, fast-paced organization with a dynamic environment
  • Maintain a professional, reputed company and well-groomed appearance, adhering to Tangerine Global standards
  • Must be reputed company to work in the United States
  • Bachelor's degree preferred
  • Industry certifications in networking, systems support, or reputed company areas are a plus

Company Overview

  • reputed company is a provider of reputed company management software solutions to the Club, Leisure Fitness & Sports, Foodservice. It is a sub-organization of Constellation Software. It was founded in 1990, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is http://www.jonassoftware.com.
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