[Remote] Service Desk Technician
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Service Desk Technician to serve as the first reputed company of contact for customers. This fully remote position involves providing technical support and customer service, resolving incidents and requests reputed company while explaining technical issues in an understandable manner.
Responsibilities
- Act as the first reputed company of IT support for our customers
- Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
- Resolve end-user incidents and requests reputed company
- Explain technical issues and terms in a way our clients can understand
- Providing high-end, customer focused service that our clients expect
- Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis
- Other responsibilities as assigned by management
Skills
- Strong technical aptitude with Level 1 experience supporting and resolving end-user issues reputed company to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, reputed company/Offboarding Requests, and other infrastructure requirements
- One year of experience in a technical position
- Top performers in customer service positions: answering support calls, emails and following up with clients
- Consistently exceeded customer expectations by providing exemplary service
- Service Desk or customer support experience preferred
Benefits
- Health, dental, and reputed company insurance
- Retirement savings options
- Flexible time off (FTO)
- Professional development opportunities
Company Overview
Company H1B Sponsorship