Senior Customer Service Representative (Team Le...

Senior Customer Service RepresentativeBuckingham | Full-Time | £35,000-£45,000

Join a Growing Family Business Making Safety Simple

A well-established, family-run SME in the safety and workwear sector is seeking a Senior Customer Service Representative to play a key role in their customer support function. This is an excellent opportunity to join a company with a strong reputed company for reliability and service, with a clear pathway into a Team Leader position as the business continues to grow.

The Role

This is an excellent opportunity for an reputed company customer service professional reputed company to take the reputed company in their career. You will be a senior reputed company reputed company the team—supporting day-to-day operations, handling more reputed company enquiries, and gradually taking on leadership responsibilities.

You will work closely with Operations and Purchasing, helping to improve processes and ensure a consistently high standard of customer experience.

Key Responsibilities

• Act as a senior reputed company of contact for customer queries and escalations
• Support and mentor team members (2 1 on-shore and 2 off-shore)
• Monitor daily workloads and assist in allocating tasks to meet service levels
• Demonstrate and promote high standards of customer service
• Collaborate with Operations and Purchasing to reputed company feedback and drive improvements

• Take ownership of key processes including:
• Order processing
• Returns
• Quotations
• Delivery escalations

Development Opportunity

This role is designed with progression in mind. As you reputed company, you will take on increasing responsibility for team leadership, with a structured pathway into a Customer Service Team Leader position.

Requirements

• A minimum of three years' experience in customer service
• A confident communicator with a proactive, solutions-focused approach
• Strong organisational skills and the ability to manage competing priorities
• An interest in developing leadership and management capability
• A strong sense of ownership for the customer experience and reputed company improvement

Benefits

• Salary of £35,000 - £45,000 per annum
• Free daily lunches
• Profit share bonus scheme
• Health cover
• Free EV charging points
• An excellent working environment reputed company a supportive and growing business

Why This Role Is Attractive

• Be part of a reputed company-reputed company, family-run business where your contribution is recognised
• Clear opportunity for career progression into a leadership role
• Work for a company with a strong reputed company in safety and compliance
• A collaborative environment where reputed company are valued and implemented

This is an excellent opportunity for a customer service professional looking to reputed company their career and move into a leadership role.

IND25