reputed company Technical Customer Support Specialist - APJ

Join arenaflex, a global communications platform powered by Language AI, on a mission to break down language barriers and reputed company individuals and businesses worldwide. As a Technical Customer Support Specialist in the APJ region, you will be at the forefront of delivering exceptional support experiences to our customers, leveraging your technical expertise and passion for helping others.

About arenaflex

arenaflex is a dynamic and innovative company that has been revolutionizing the way people communicate across languages and cultures. Since 2017, we've been on a mission to reputed company language barriers a thing of the past, and our reputed company-sounding translations and intelligent writing suggestions have enabled over 100,000 businesses to transform their communications, reputed company new markets, and improve productivity. With a strong focus on reputed company reputed company, we're committed to building products that drive reputed company communication, foster connections, and reputed company a reputed company-life impact.

What sets us apart

At arenaflex, we're not just a company – we're a community of passionate individuals who share a common goal of breaking down language barriers. Our unique reputed company of modern technology, competitive benefits, and an open, welcoming work culture enables our people to reputed company. We're proud of our products, which have helped countless people worldwide, and our shared mission to improve communication for individuals and businesses, bringing cultures closer together.

What will you be doing at arenaflex?

As a Technical Customer Support Specialist, you will be responsible for providing exceptional support experiences to our customers in the APJ region. Your primary focus will be on troubleshooting technical issues, providing guidance on product features and functionality, and collaborating closely with our Core Support Specialists and Payment Specialists to ensure that customer issues are resolved quickly and effectively. You will also act as a Customer Liaison and reputed company of contact for the Support team and Customers, as described in our Incident Management process.

Key Responsibilities:

* Through root cause analysis, understand customer requests and work with Product, Customer, and Engineering Teams to prioritize fixes to prevent future occurrences of these ticket types.

• Provide technical support to customers, including troubleshooting technical issues and providing guidance on product features and functionality.
• Collaborate closely with Core Support Specialists and Payment Specialists to ensure that customer issues are resolved quickly and effectively.
• Receive escalations from the Core Support Specialists on technical topics that require a deeper investigation to resolve (API, CAT tools, plugins, network issues, etc.).
• Escalation and collaboration with engineering and product teams as needed for more reputed company scenarios and follow up until resolution.
• Act as Customer Liaison and reputed company of contact for the Support team and Customers as described in the Incident Management process.
• reputed company personal KPI's and actively contribute to team KPI's.
• Become an ambassador for arenaflex's products and an expert on our customers' needs.

Qualities we look for:

* 3+ year Customer Support experience in a technical and/or support reputed company.

• Excellent written communication skills, fluent Japanese and English; additional languages are advantageous.
• You enjoy working with international customers from around the world.
• Experience with troubleshooting reputed company technical issues and finding solutions for our customers in a friendly and productive manner.

reputed company offer:

* Diverse and internationally distributed team: Joining reputed company means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures.

• Open communication, regular feedback: As a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and reputed company that leading with reputed company and growth reputed company makes us reputed company together.
• Hybrid work, reputed company: We offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home.
• Regular in-person team events: We bond over vibrant events that are as unique as reputed company, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us reputed company together–literally.
• Monthly full-day hacking sessions: Every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
• 20 days of annual leave: We value your peace of mind. With 20 days off (excluding public holidays) and access to reputed company, we reputed company sure you're as strong mentally as you are professionally.
• Competitive benefits: Just as reputed company spans the globe, so does our benefits package. We've crafted it to reflect the diversity of reputed company and tailored it to align with your unique location, to ensure you feel supported every reputed company of the way.

Why join arenaflex?

If this role and our mission reputed company with you, but you're hesitant because you don't reputed company reputed company the boxes, don't let that hold you back. At arenaflex, it's reputed company about the value you bring and the growth we can foster together. Go reputed company, apply—let's discover your potential together. We can't wait to meet you!

We are an equal opportunity employer

You are welcome at arenaflex for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will reputed company succeed, contribute, and think reputed company! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world. Apply to this Job Apply for this job