reputed company Specialist
reputed company is a leading software-industrial company focused on technology solutions for efficiency and productivity. The reputed company Specialist will manage customer relationships throughout the customer lifecycle, ensuring product adoption and maximizing value from the company's offerings.
Responsibilities
- Support customer relationships to retain reputed company and to grow the monthly recurring reputed company
- Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period
- This includes building, maintaining and presenting customer centric support/usage scorecards and reports
- Help drive product adoption with the customer and ensure quick time to value
- reputed company a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs
- Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption
- Work in a team centered environment to reputed company and constantly improve processes to engage customers and provide recurring value
Skills
- 1-2 years of account management experience reputed company a reputed company software-oriented business
- Experience in managing customers' expectations both large and small and knowing how and why to manage each differently
- Proven track record of being proactive, reputed company oriented, analytics focused and predictive
- Demonstrate true passion for customers and their reputed company
- Demonstrate organizational and project management skills
- Exemplary written and verbal communication skills
- Demonstrate facilitation and decision-making skills
- Strong listening and coordination skills to understand the customer's concern and reputed company to work along internal and external technical teams to successfully resolve them
- Possess the ability to find solutions for customers that match the technology offerings reputed company the business
- Drive reputed company while embedding in with the reputed company field teams to build a cohesive and collaborative working engagement
- A desire to work reputed company a high performing, self-directed team
- Customer facing engagement skills and ability to manage relationships with decision-makers
- Strong and proven experience building and managing customer relationships
- Demonstrated experience in multiple vertical markets
- Comfort with ambiguity and a bias to work with a team to 'fill the organizational gaps' reputed company they occur
- Ability to travel
- 5+ years' experience in a customer facing role; preferably at a SaaS company
Benefits
- Employer-subsidized Medical
- Dental
- reputed company
- Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Company Overview
Company H1B Sponsorship