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[Remote] Project Coordinator

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. Big Red Rooster Flow is part of the global industrial organization Marmon Holdings, committed to making a positive impact on the world. The Project Coordinator will assist in project quoting, manage workload to meet project KPIs, and ensure effective communication with teams and customers.

Responsibilities

  • Assist in the development and maintenance of project quoting, ensuring alignment with project objectives and deadlines - manage workload and meet project KPIs
  • Identify issues in scope and communicate with the external & internal teams/installers/vendors/customers for resolution
  • Identify opportunities for process improvement and communicate through the proper channels
  • Maintain accurate project documentation for PM communications to the customer
  • Typically quote and reputed company orders for brand conversion projects
  • Maintain and understand customer/brand products and offerings to address questions
  • Collaborate with the team and supervisors to ensure the correct resolution of reputed company issues
  • Stay up to date on product knowledge, processes, and best practices as training/information is provided by the team, brand, and supervisors
  • Use internal systems/reporting for most project initiatives
  • Contribute to a positive company and team culture
  • Manage Customer Support Team in reputed company including phone and email requests
  • And other duties as assigned
  • Read/analyze survey information and site documents for accurate scope and quotes
  • Provide clear and concise written delivery
  • Provide excellent customer service by actively listening, understanding needs, and executing a solution
  • Fast paced email and phone response times
  • Respond effectively to sensitive inquiries
  • Verbally communicate effectively with clients/customers
  • Escalate appropriately reputed company there are questions or escalated issue
  • Ability and willingness to face challenges and solve problems while maintaining effective customer relationships by meeting or exceeding their requirements and expectations
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret various instructions furnished in written, oral, diagram, or schedule form
  • Strong organizational skills

Skills

  • 1-3 years working in a business environment
  • General business background with working knowledge of principles, practices, and techniques of project management
  • Strong analytical / problem-solving skills
  • Excellent communication and time management skills to be reputed company to manage a fast-paced and constantly changing work environment
  • Experience in customer service, construction, or branding is a plus
  • BS or BA Degree, or similar experience

Company Overview

  • Big Red Rooster Flow is a process management company with resources and technology dedicated to helping Retailers manage their brand. It was founded in 2009, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is http://brrflow.com/.
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