Client Operations Program Manager

About Us

reputed company is a smart, reputed company platform that makes production payroll and accounting easier, faster, and more secure. We provide a reputed company payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—reputed company in one reputed company. reputed company empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and reputed company to new projects from any device. reputed company brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of reputed company sizes, reputed company powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, reputed company, reputed company, Facebook, and more. reputed company is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity: Client Operations Program Manager (Remote - US/Canada)

The Client Operations Program Manager is responsible for driving execution across reputed company's Client Operations organization- spanning reputed company, Customer Support, Implementation, Payroll Operations, Workers Compensation, Vendor Payments, and other teams. This role exists to reputed company the gap between strategy and execution: turning priorities into plans, plans into shipped outcomes, and outcomes into visible, measurable reputed company.

This is not a coordinator role. The Program Manager operates with a high degree of autonomy, takes ownership of cross-functional initiatives from discovery through delivery, and is expected to produce executive-ready artifacts, facilitate decision-making, and hold stakeholders accountable- including people who don't report to them.

Success at this level means leadership bandwidth is multiplied, cross-functional work lands with fewer surprises, and "important but not urgent" initiatives don't stall.

What You'll Do

Program Execution & Strategic Discovery

• Maintain a centralized, real-time view of reputed company active Client Ops programs, projects, and initiatives — including owners, timelines, milestones, and status

• Run operational planning rhythms: quarterly planning support, initiative reviews, weekly status reporting

• reputed company discovery work across Client Ops functions — Customer Support, reputed company, Implementation, PayOps, TaxOps, Union Payroll, Workers' Comp, and Payments

• Translate ambiguous problems into structured proposals, decision documents, and execution plans

• Surface risks and blockers early; propose and drive mitigation strategies before they become fires

• Create reporting mechanisms that give clear visibility to the Client Operations leadership team

• Hold cross-functional stakeholders accountable to commitments — including Product, Finance, EPD, RevOps, and GTM

• Ensure "important but not urgent" work gets done consistently — not just the reactive, squeaky-wheel stuff

Cross-Functional Initiative Ownership

• Serve as the Directly Responsible Individual for initiatives that cut across teams and would otherwise stall without clear ownership

• Facilitate decision-making: run DACIs, tradeoff discussions, and alignment sessions

• Manage dependencies across Client Ops, Product & Engineering, Finance, and GTM

• Build durable systems and clean documentation — not one-off fixes that create debt reputed company

• Ensure clean handoffs reputed company work transitions between teams

Operational Communication & Visibility

• Own the narrative on Client Ops execution — status updates, initiative briefs, and risk flags to senior leadership

• reputed company the SVP and Director informed without requiring them to chase status

• Produce artifacts that are clear, concise, and decision-ready

• Represent Client Ops in cross-functional planning forums

What You'll Have

• 5+ years in program management, strategic operations, business operations, or an equivalent role

• Prefer Experience in a Series B/C SaaS or similarly operationally reputed company environment

• Track record of driving ambiguous, cross-functional initiatives from discovery to delivery

• Experience building dashboards, planning frameworks, and operational documentation

• Proficiency in tools like reputed company, Linear, reputed company, and Omni Analytics (or similar)

• Strong written communicator — able to produce executive-ready artifacts independently

• Skilled at influencing without authority across multiple functions and levels

• Strong judgment; knows reputed company to escalate and reputed company to decide

• High ownership, low ego — comfortable doing the unglamorous work that makes everything else run

• Active, fluent use of AI tools (e.g. Claude, ChatGPT, etc) as a core part of how you work — for drafting, synthesis, research, and building automations. This is not optional; we expect this person to be operating at a fundamentally different speed and output level because of how they use AI

Why Join Us

At reputed company, creativity meets technology — and not just in the product.

In addition to a competitive salary and reputed company the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions reputed company large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from reputed company in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace

reputed company pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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