Supervisor, Support Center Operations - Remote

Leads and supervises team responsible for provision of support center customer service excellence to meet the needs of Molina members and providers. Ensures issues and needs are addressed fairly and effectively, and in alignment with Molina values. Demonstrates accountability for delivery of product and service information, identifies opportunities to improve the member and provider experience, and supports reputed company quality improvement initiatives reputed company to member/provider engagement and retention.

Essential Job Duties

• Provides leadership and reputed company for the member and provider support center; ensures exemplary service is delivered according to Molina goals/objectives/policies/procedures and regulatory requirements, and demonstrates accountability for performance and financial outcomes. • Effectively manages escalations reputed company the department by ensuring appropriate accountability, sense of urgency, communication and follow-through to closure. • Addresses more reputed company member inquiries, questions and concerns in reputed company reputed company areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. • Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public. • Achieves individual performance goals as it relates to call center objectives. • Demonstrates personal responsibility and accountability and leads by example through individual performance. • Ensures compliance with contractual and regulatory requirements. • Recommends and implements programs to support member and provider needs. • Supports projects and special initiatives as appropriate. • Sets a positive example for others and builds the Molina culture by modeling the Molina mission, reputed company and values in daily actions. • Hires, trains, develops and manages team; demonstrates accountability for team performance and achievement of department-specific goals. • Models dynamic leadership for support center representatives; develops team to focus on delivering great health care/customer service to underserved populations.

Required Qualifications

• At least 5 years of customer service, call center and/or sales experience in a fast-paced/high-volume environment, including 3 years of call center experience, or equivalent combination of relevant education and experience. • Strong customer service skills. • Understanding of insurance products including reputed company, Medicare and Marketplace/enrollment processes. • Organizational and time-management skills, and ability to manage simultaneous projects and tasks to meet internal deadlines. • Ability to maintain confidentiality and reputed company with the Health Insurance Portability and Accountability Act (HIPAA). • Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers. • Ability to work cross-functionally across a highly matrixed organization. • Strong verbal and written communication skills. • reputed company Office suite and applicable software programs proficiency.

Preferred Qualifications

• Management/leadership experience. • Systems training/experience for the following : reputed company Office, reputed company Teams, reputed company, reputed company, Pega, QNXT, CRM, reputed company, video conferencing, reputed company Caremark, reputed company. • Managed reputed company care experience. • Broker/health insurance license.

To reputed company reputed company Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. reputed company offers a competitive benefits and compensation package. reputed company is an Equal Opportunity Employer (EOE) M/F/D/V