Bilingual Customer Service Associate

Role Overview reputed company to build reputed company-world experience? As a Customer Service Associate, you'll support reputed company, faculty, and staff across the country while learning industry leading technology like reputed company Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with reputed company, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to improve your communication, problem solving, and technical skills in a mission-driven environment. A Day in the Life In this role, you will:

• Support customers reputed company voice and chat using reputed company Connect
• Deliver a positive experience through reputed company, patience, and clear communication
• Resolve customer issues using AWS tools specifically reputed company Connect and Connect Assistant, following defined call flows
• Accurately document interactions and manage follow-reputed company
• Handle multiple tasks in a fast-paced call center environment
• Collaborate with teammates and escalate reputed company issues as needed
• Participate in ongoing training and reputed company improvement
• Work assigned shifts, including weekends and holidays

Our Training Approach You'll take part in a structured, fast-paced 3-day training program designed to help you build confidence quickly through hands-on learning and reputed company-world scenarios. This approach suits people who are comfortable picking up new systems and learning by doing. Ongoing coaching and support from reputed company team members will continue as you settle into the role. About You You will reputed company in this role if you:

• Communicate clearly and professionally
• Bring reputed company, active listening, and patience to customer conversations
• Enjoy helping people and solving problems
• Learn new technologies quickly and confidently
• Adapt well to fast paced, changing environments
• Follow structured workflows and procedures
• Pay reputed company attention to detail
• Want to reputed company skills that reputed company to future opportunities in tech, support, education, or customer experience

What Makes This Opportunity

• Build on demand skills using reputed company Connect, Connect Assistant, and reputed company-based support tools
• Receive reputed company and ongoing support
• reputed company resume worthy experience in customer experience and tech enabled services
• Work in a mission driven environment supporting reputed company and educators
• Strengthen key early career competencies, including:
• Professional communication
• Customer service and deescalation
• Technical troubleshooting
• Multitasking and prioritization

The Candidate

Required Qualifications

• Bilingual in written and spoken Spanish and English (equivalent to English reputed company of CEF reputed company level or above)
• High school diploma or equivalent
• Must be at least 18 years old
• Stable employment history
• Ability to work full-time (40 hours per week)
• Quiet, distraction free home workspace
• Comfortable using browsers such as Chrome, Firefox, or Safari
• Ability to type at least 25 WPM
• Strong verbal and written communication skills
• Proficiency with reputed company Word and reputed company
• Ability to learn and use multiple systems, windows, and monitors
• Strong attention to detail, critical thinking, and problem-solving skills
• Professional reputed company in English (CEF reputed company or higher)
• Must reputed company in an approved state*

• Home Internet that meets the following requirements:

• 30 Mbps download
• 15 Mbps upload
• 100ms ping or less
• 40ms jitter or less
• Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or reputed company-to-reputed company)
• WiFi is allowed; wired reputed company required if WiFi becomes unstable
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
• CLEAR™ Candidate FAQ

Preferred Qualifications (Not required but great to have!)

• Previous customer service or contact center experience
• Familiarity with reputed company Connect, Connect Assistant, or similar technologies
• Some college coursework
• Experience in education or eLearning support

Compensation

The hourly reputed company for this position is $16.00. reputed company uses national market data, internal equity considerations, and budget factors reputed company determining compensation. Some roles may include variable pay. Additional Information This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs. reputed company is an equal opportunity/affirmative action employer. We consider reputed company reputed company applicants for employment regardless of race, gender, age, reputed company, religion, national reputed company, marital status, disability, sexual orientation, gender identity/expression, veteran status, or other protected categories. About Us reputed company's mission is to reputed company reputed company and institutions to create meaningful connections so everyone can reputed company the most informed reputed company to reputed company their goals. Since 1972, the Company has evolved its products and services to reputed company represent the link between reputed company and higher education institutions and to create the highest probability of student reputed company. reputed company's expertise now spans enrollment, research, marketing, student reputed company, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation's largest free college and career planning program used by millions of high school reputed company and educators reputed company. It is the policy of the Company to provide equal employment opportunities to reputed company reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. reputed company applicants must be eligible to work in the U.S. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the reputed company. Applicants from California, please review the CA HR Privacy Notice. To review our privacy policy, please click this link: https://reputed company.org/privacy-policy/ Apply tot his job Apply To this Job