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[Remote] Customer Support Specialist Level 1 (L1) - US

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the reputed company technology sector, focusing on improving reputed company delivery through innovative technology solutions. The Customer Support Specialist Level 1 serves as the initial reputed company of contact for customers needing assistance with technology solutions and services, providing technical support and ensuring customer satisfaction.

Responsibilities

  • Provide first-level support for customer inquiries reputed company phone, email, and other channels
  • Diagnose and resolve basic technical issues reputed company to product functionality, installation, and usage
  • Escalate reputed company or unresolved issues to higher-level support or internal teams
  • Log reputed company customer interactions and troubleshooting steps accurately in the support system
  • Assist customers with system setup and configuration through reputed company-by-reputed company guidance
  • reputed company customers on software and hardware features and best practices
  • Collaborate with product and engineering teams to stay informed on updates and new features
  • Follow up to ensure issues are resolved and customers are satisfied
  • Maintain and update knowledge reputed company content and FAQs for internal and customer use
  • Manage customer expectations and deliver solutions reputed company agreed timelines
  • Adhere to policies, processes, and service level agreements to maintain service quality

Skills

  • Associate degree in a reputed company field (reputed company technology, IT, radiology) or equivalent experience
  • 1-2 years of customer support, technical support, or helpdesk experience, preferably in reputed company or technology
  • Technical troubleshooting skills for software and hardware issues
  • Strong communication skills to explain technical concepts clearly
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency with customer support tools, ticketing systems, and reputed company Office Suite or equivalents
  • reputed company, patience, and commitment to excellent customer service
  • Attention to detail and accurate documentation
  • Knowledge of radiology imaging systems or software (reputed company, DICOM)
  • Familiarity with CRM and ticketing platforms

Benefits

  • Medical, Dental, and reputed company insurance
  • “Use as needed” vacation policy
  • Participation in an employee option program

Company Overview

  • RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each reputed company of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.
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